Sierra

Bra shopping: tricky, emotional, and rarely a great experience. Unless you’re ThirdLove. Meet Barbra, an AI agent built on Sierra who gets it. She empathizes. She chats like a human. She crushes Black Friday: https://lnkd.in/ga8kUxA5.

Wobbly customers? How you respond can make or break the relationship. From travel to insurance to entertainment, see how AI agents turn cancel calls into kept customers and stronger relationships: https://lnkd.in/gaSTGUv8.

Suveer Kothari is joining Sierra as head of our new(ish) London office, which serves companies across the UK and Europe. He’s the ultimate all-rounder—able to go deep on product, sales, business development, and ops—and exemplifies many of Sierra’s values, particularly craftsmanship and intensity: https://lnkd.in/g7-9hJCc.

AI is now firmly in its action (versus just words) phase of life. "After years of AI tools mostly answering questions, this year’s innovations are about AI actually getting work done ... Many of the standout AI 50 companies are enterprise tools that do on-the-job work. Sierra and Cursor are emblematic of this new generation of business AI."

Deploying AI agents in regulated environments is hard. Sierra makes it possible. Here are five real-world ways that AI agents built on Sierra help financial services companies deliver better customer experiences. Read more: https://lnkd.in/gvUMShrr.

Free alphorn lessons? It's the first time we've been asked this by a candidate. Sometimes the fine print is worth reading.

Excited to join Madison Reed onstage at SubSummit to talk about how their AI agent, "Madi," helps balance automation with authentic brand personality, transforms customer experience from a cost center to a growth driver, and measurably increases bookings while enhancing loyalty. We're also looking forward to connecting with leaders in the $3T subscription, membership, and recurring revenue space—now representing 86% of U.S. consumers.

What is an AI agent? And why does my business need one? Reggie Marable, our head of sales, shares the answers to the two most common questions we get when talking to new customers: https://lnkd.in/g3gPGcXy.

What is Sierra? We get this question a lot. Sierra helps businesses build better, more human customer experiences with AI. But how can you be more human and use AI? Well … no wait times, no repeating yourself, no endless holding on the line—the things that make customer service so inhuman today. Instead you get answers and action. It’s why leading brands like SiriusXM, Sonos, and ADT trust Sierra to serve their customers across every moment that matters—from product recommendations to tech support. How? 👇🧵 1️⃣ Meet your agent Since forever, customer service has been a trade off between cost and quality. Even the best companies do everything in their power to stop you contacting them! Sierra’s AI agents solve that problem. They’re cost effective, always available, get things done and drive better business outcomes: https://lnkd.in/gBG7uqrB. 2️⃣ Build your agent When you build on Sierra’s Agent OS, you get to define the goals and guardrails for your agent, integrate your company’s knowledge sources, connect it to the key internal and external systems and choose its character. Once done, you can deploy it across all channels: https://lnkd.in/g-7AsYbk. 3️⃣ Manage your agent Sierra’s command and control center enables your Customer Experience teams to continuously monitor performance, manage content, and improve their AI agent over time: https://lnkd.in/guSbURKF. 4️⃣ Trust your agent Sierra’s customer experience platform is designed to be trustworthy and reliable. Your data is never used to train models, and we use industry-standard best practices to ensure its security: https://lnkd.in/gM6Yk2zq. 5️⃣ Learn more Curious about what Sierra can do for your business? Let’s chat: https://lnkd.in/ggzTD75p.

70% of customer service interactions are voice today. Over the next five years, that number will increase significantly as AI makes voice even more efficient—quicker (no wait times), less effort (no repeating yourself), and cheaper. It’s another example of Jevons Paradox. Excited to have Receptive AI join Sierra to help accelerate that shift: https://lnkd.in/ggexWFSJ.