Lytho

I’m currently guiding Greg Fala’s team at La Salle University through their 9-week Lytho Workflow onboarding, and their feedback has been eye-opening. They came from a different workflow software, where onboarding meant… well, watching a few videos and being sent on their way. No real guidance, no personalized support—just a transactional experience.   With Lytho, they’re getting something completely different. They’ve told our team how much they appreciate the hands-on support, the dedicated time to understand their team’s needs, and the confidence that they’ll continue receiving ongoing success support long after onboarding.   So, what sets Lytho apart? 🙋♀️ Dedicated Onboarding – A real person (like me!) walks you through every step, ensuring your team is set up for success. 📞 Ongoing Customer Success – Support doesn’t stop after onboarding. We partner with you to make sure you’re getting the most value from Lytho. 🎨 Built for Creative & Marketing Teams – Unlike general workflow tools, Lytho is purpose-built to fit the way creative and marketing teams work. 🧑💻 More Than Just Software – We don’t just give you a platform; we provide strategy, best practices, and real support to help you streamline your processes.   For this team, the shift to Lytho has been a night-and-day difference—and I love hearing how excited they are about what’s ahead. If you’re tired of feeling like just another account number in your workflow tool, let’s chat. We’d love to show you what a real partnership looks like.   #CustomerSuccess #OnboardingDoneRight #LythoWorkflow #CreativeOperations #MarketingWorkflow #CreativeOps #ContentOps #InHouseCreative #Marketing #DayInTheLife #LythoLove

One of the most effective CX strategies we’ve put in place at Lytho is hiring from the industries we serve: creative operations, content marketing, and in-house agencies. Because when an Implementation Consultant or Customer Success Manager has lived through the same challenges as our customers, they don’t just provide support. They bring real-world expertise, proactive solutions, and a deep understanding of what success looks like. It fast-tracks employee onboarding because they just "get it," and it has transformed how we serve our customers. Instead of just answering functionality questions, we’re advising, strategizing, and driving real results. Shoutout to the incredible team at Lytho who bring their firsthand experience to the table every day (looking at you: Brittany Wilt, Sarah Griffin, Stefanie Hausner, Kellie Copsey, Austin Wessel, Shannon Chapman). Your ability to speak the language of our customers and push for better solutions is what takes a company from good to great. Anyone else tried this in their CS teams?? Would love to hear if others are seeing the same impact. #CustomerSuccess #SaaS #CX #Leadership #CustomerImpact #Hiring #GameChangers #Differentiator

Ever committed to a design template only to discover it wasn't flexible enough for real-world use? You're not alone—and there's a better way. Organizations adopt templating software like Tempo to automate repetitive work, but the real learning happens during implementation. Here's what I've observed while helping teams implement templating solutions: 1️⃣ Start small to build momentum Rather than attempting to automate everything at once, success comes from focusing on 2-3 high-value templates initially. This approach makes the challenge manageable and creates early wins that build confidence for more complex templates later. 2️⃣ Plan for your template's versatility To avoid rework, take time to thoroughly consider all applications and variations your template might need to accommodate before finalizing designs. Ask: What's the full range of content this template needs to support? Taking time to think through these variations helps identify potential design constraints before they become implementation roadblocks and creates templates that truly serve your team's diverse needs. 3️⃣ Embrace iteration as part of the journey You likely won't get it 100% right on your first attempt—and that's perfectly normal. The implementation process itself uncovers valuable insights that inform your templating strategy going forward. Each iteration builds your expertise for future projects. What's been your experience with implementing design templates? Have you discovered unexpected learnings that improved your approach to design automation? #DesignAutomation #CreativeWorkflow #MarketingEfficiency #TemplateStrategy #LythoLove #Tempo