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Expert in Operational Excellence & Data-Driven Decision Making | Strategic Marketing & Analytics Leader | Transformative Team Builder
Proud to be a former Lytho customer now serving Lytho customers! 💜
VP of Customer Experience | Global Customer Success Leader | Driving Revenue Growth & Retention at Scale | Customer Lifecycle Marketing | Strategic Product Roadmap Development
One of the most effective CX strategies we’ve put in place at Lytho is hiring from the industries we serve: creative operations, content marketing, and in-house agencies. Because when an Implementation Consultant or Customer Success Manager has lived through the same challenges as our customers, they don’t just provide support. They bring real-world expertise, proactive solutions, and a deep understanding of what success looks like. It fast-tracks employee onboarding because they just "get it," and it has transformed how we serve our customers. Instead of just answering functionality questions, we’re advising, strategizing, and driving real results. Shoutout to the incredible team at Lytho who bring their firsthand experience to the table every day (looking at you: Brittany Wilt, Sarah Griffin, Stefanie Hausner, Kellie Copsey, Austin Wessel, Shannon Chapman). Your ability to speak the language of our customers and push for better solutions is what takes a company from good to great. Anyone else tried this in their CS teams?? Would love to hear if others are seeing the same impact. #CustomerSuccess #SaaS #CX #Leadership #CustomerImpact #Hiring #GameChangers #Differentiator
