Kustomer

Another incredible get together with the CX community! Thank you to those who joined us in Austin to meet our team - Lisa Painter, Audrey W., Lauren Davis, and Corey Walker - and enjoy some great bites, conversation, and spring air! 🍽️

Most customer service automation today is a handoff from automation to a human agent. We're excited to share new enhancements in Kustomer that allow for work to go back to an AI Agent for a true human-in-the-loop experience. Read more on the blog: https://lnkd.in/gUraHUyD

If a customer experience doesn't stand out in your customer's mind, why do it at all? Tune in to the CX Summit to hear what Ben Segal has to say about crafting unforgettable customer experiences. RSVP now: https://lnkd.in/gkJsphja

Happy #NationalPetDay! TK, Zelda, and Ripley are some of the best supurrvisors of the Kustomer team, keeping us on track. Some might say TK is a little bit of a micro-meownager... but she just really cares about making our team productive to keep releasing great new features! Finnley Grace and Mochi are the top dogs in the org chart. Sharing pet photos in our pets-of-kustomer Slack channel is a favorite pastime here... now back to work!

Jourdan Davis, Director of Operations at  Pit Viper, discusses how the brand competes with Amazon while also selling on their platform by having extra products and a top-notch customer experience on the brand's own website. #CX #DTC

Average self-reported customer service = 3.87 stars ⭐⭐⭐⭐ Kustomer surveyed CX leaders and found the most common response was 4 stars. Most CX leaders feel pretty good about the service their teams delivered in 2024, but there’s room for improvement for most. Notably, almost no brands rated their service as truly poor, but the lack of 5-star ratings indicates that consistency and excellence remain challenges. For CX leaders, it’s imperative to close the gap between "good" and "outstanding" customer experiences. Technology will make good customer service table stakes. Want to know more about the top CX challenges and see how yours compare? Check out the report now for all the findings: https://lnkd.in/eRXnj9zH

CX leaders face pressure to cut costs and show ROI, but no shock here: it’s backfiring. Executives are trading off customer satisfaction for cost efficiency, resulting in recent poor service experiences for 60% of customers. Customer service automation and self service can drive great efficiencies, but they can’t solve every issue - especially sensitive or complex issues when consumers want and need human help. That's why human-in-the-loop is the way to go when it comes to customer service!

Thought leaders inspire us and give us all valuable insights into how we can show up for our teams and organizations. Love any of these folks on your feed? We're awarding one the CX Thought Leader of the Year at our upcoming summit. Vote now! https://lnkd.in/efsCRGU5 Jimmy Knight Jeff Toister Leeor Cohen Zoe Kahn Melanie Cummings Cherene Aubert •Shep Hyken Annette Franz, CCXP Stacy Sherman Adrian Swinscoe Nate Brown Justin Robbins Andrew Youderian Alexandra Greifeld Kait Stephens Katelyn Bourgoin 🧠 Eli Weiss Michael Bair Jess Cervellon

London Lazerson, co-founder of Final Boss Sour, shares what kills your brand - and it's an important reminder for those in #customerexperience:

Just one of our awesome speakers in our lineup! RSVP now: https://lnkd.in/eJ5HJnGU