FranConnect

🗓️There is still time to register! Don't miss this exciting webinar on driving Operational Excellence! Want to learn what it takes to achieve operational excellence in your locations? Join Dallas Henderson and Johnny Tellez as they discuss how ensuring operational compliance in locations drives revenue and provides a consistent customer experience. April 23, 2025, at 2:00 PM ET! Register at the link below! Register Now: https://ow.ly/786w50VGjoA #operationalexcellence #compliancemanagment #locationperformance

One of FranConnect's Australian customers 🇦🇺, San Churro, has been implementing FranConnect's World Manager Frontline solution to engage their younger workforce. Read more about their success in QSR Media below: https://lnkd.in/gP75CVFB For more information on how you can engage your workforce with FranConnect, request a demo here: https://lnkd.in/gmBAgkCu..

Operational Excellence Starts with Consistency — Location by Location One of the toughest challenges for any COO: inconsistent execution across locations. When customers walk into any of your stores or locations, they should feel the same level of care, efficiency, and brand experience — regardless of where they are. Inconsistent performance leads to uneven customer experiences, fragmented brand perception, and missed opportunities. 🔍 So, how do you measure and drive consistency across locations? • Standardized KPIs: Track key metrics like NPS, first-time resolution, wait times, and compliance with SOPs — across every site. • Operational Scorecards: Roll up weekly performance reports to spot trends and outliers. • Internal Audits & Mystery Shops: Gauge real-world execution — not just what’s reported. • Voice of the Customer: Leverage feedback at the local level to pinpoint service gaps. The goal? Create a repeatable, scalable model that delivers the same excellent experience every time, everywhere. Consistency isn’t just a buzzword — it’s your competitive edge. Watch our recorded webinar on how mastering playbooks can drive operational consistency: https://lnkd.in/e_AC4XzP #OperationalExcellence #COOChallenges #ConsistencyMatters #MultiLocationOps #CustomerExperience

You Can’t Fix What You Can’t See — Operational Excellence Demands Data Visibility For COOs, one of the biggest risks is flying blind. When you don’t have a clear view into how each location is performing, issues go unnoticed, patterns go unaddressed, and brand standards slip. 📉 Inconsistent service. 📉 Rising customer complaints. 📉 Repeat issues with no clear root cause. All symptoms of a larger problem: a lack of actionable data. To drive operational excellence at scale, you need to: 📊 Measure What Matters: Track leading and lagging indicators — from employee performance and SOP compliance to customer satisfaction and audit scores. 📈 Spot Patterns, Not Just Problems: Look beyond one-off issues. Surface trends across locations, regions, or even shifts. Data doesn’t lie. 🧠 Use Insights to Drive Action: Let analytics guide coaching, training, and strategic ops decisions. Every data point is an opportunity to improve. Without visibility, you’re left reacting. With the right insights, you can lead proactively — and build a chain that performs at its best, everywhere, every day. Watch a demo of how to measure compliance before it becomes an issue: https://lnkd.in/gX9QZTGK #OperationalExcellence #COOPlaybook #DataDrivenOps #MultiLocationLeadership #PerformanceVisibility #OpsExecution

We've got another exciting webinar coming up! 🗓️ Want to learn what it takes to achieve operational excellence in your locations? Join Dallas Henderson and Johnny Tellez as they discuss how ensuring operational compliance in locations drives revenue and provides a consistent customer experience. April 23, 2025 at 2:00 PM ET! Register at the link below! https://lnkd.in/g4dFZYHG Join us! 🤝 #operationalexcellence #compliancemanagment #locationperformance

🚀 COOs: Elevate Your Operational Strategy In today's dynamic business landscape, the role of the Chief Operating Officer transcends traditional boundaries. It's about driving efficiency, aligning processes with strategic goals, and ensuring your brand thrives amidst constant change. FranConnect's latest insights delve into how COOs can lead their organizations toward operational excellence. Discover how to: ✅ Streamline operations across multiple locations ✅ Enhance compliance and quality assurance ✅ Leverage technology for data-driven decision-making Learn from industry leaders and explore actionable strategies to transform your operational approach. 📖 Read the full blog here: https://lnkd.in/e79b8JSu #COO #OperationalExcellence #Leadership #BusinessStrategy

That's a wrap London! Such a great event and excited for all the new friends we made! Heather Menster FranConnect

📣 Why Operational Excellence Matters for COOs Your role is more than just overseeing daily operations—it's about driving efficiency, aligning processes with strategic goals, and ensuring the brand thrives in a constantly evolving industry. This playbook delves into the core of #OperationalExcellence, its vital importance for franchise and multi-location performance, and actionable steps for COO leadership. Let's elevate our operational game! 💪 Download the COO Playbook to Achieving Operational Excellence TODAY! https://lnkd.in/gSgPvDMW #ChiefOperatingOfficer #StrategicAlignment #MultiLocation

📢 Calling all aspiring and established franchisors at The International Franchise Show in London this week! Don't miss these insightful panel discussions hosted by FranConnect's VP of Franchising, Bart Van Dessel! Gain valuable knowledge and engage in conversations relevant to growing and managing your franchise network. 🗓️ Check out the full seminar agenda here: https://lnkd.in/es87UXHS We look forward to seeing you there! 👋 #FranchiseShow #FranchisingUK #Franchisor