Ema Unlimited

AI Employees can take Customer Support from a cost function to a strategic revenue driver. By going beyond simple chatbots and assist tools — AI employees resolve support tickets end-to-end. A mesh of Customer Support AI agents takes intelligent action across channels, responds in multiple languages, with accuracy and nuance, resolving complex tickets end-to-end. They get human input where necessary. And keep getting better with time. What we’re seeing with Ema’s Customer Support AI Employees: ▪️ Ema outperforms the best support agent within weeks (>98% accuracy) ▪️ Increased CSAT scores, up to 50% above industry average ▪️ 10x faster resolution times ▪️ Human agents freed up to focus on high-value work Attend Ema’s Product Webinar on 17 Apr, 10 am PST, to see how AI Employees supercharge every part of the customer lifecycle: https://lnkd.in/gfxedVQm Shubhi Saxena

As I wrap up 6+ months with Ema Unlimited, I’ve wanted to share what I love about working here. Especially as it's named one of America’s Greatest Startup Workplaces in 2025 — by Newsweek, no less! Some of Ema’s operational values are truly close to how I like to do all my work: - We cut to the chase: Nobody likes meetings that serve no purpose or go on longer than they need to, like this sentence. Everyone at Ema is super busy, operating at 10x the norm, which means we’re always mindful and respectful of each other’s time. We’re super prepared for meetings, communicate abundantly in writing/async, unblock each other and remove dependencies, and actively strive to be an efficient, no-BS workplace. - High ownership, impact, learning, and tech-savviness: I’m supposed to lead content, but for me that’s meant lots of writing (with and without AI), social media, growth, search, product, events, performance ads, brand building—all a marketer’s dream playground, with the ability to set up and drive many things end-to-end. Everyone at Ema plays a “10x role”, finding ways to be high-output constantly—which is fair, considering we’re a startup out to 10x productivity at the world’s largest companies with Agentic AI. - Genuinely inspiring leadership, in the exciting/scary space of AI: Feedback comes rapidly, expectations are always high, and the industry moves faster than any space I've been in — but this has resulted in an environment where I get to work with some of the smartest, most productive people I know. I can't think of a better team and leadership to conquer this space. I've worked across FMCG, media, tech/D2C startups, in the role of a marketer, a writer of various kinds, and an engineer too. What makes Ema doubly special is that I happen to be here as my first book comes out. Super excited for Ema and all we'll achieve going forward! Swati Trehan Surojit Chatterjee

Ema has been named one of America’s Greatest Startup Workplaces 2025 by Newsweek 🎉 The Newsweek list spotlights 250 exceptional start-ups across the U.S. that have created dynamic, supportive, and rewarding environments for their employees. The study takes into account growth, employee experience, client engagement, and investor confidence—since inception and sustainability over time. We’re excited about creating a future where AI helps people do their best work. 🔗 Newsweek’s list here: https://lnkd.in/grqcN-yS

Customer support shouldn’t break every time your business grows. But that’s what most companies face today. Ticket volumes surge through launches, campaigns, or peak seasons, while support teams scramble to keep up. Hiring more agents is a temporary (and operationally costly) fix that doesn't guarantee results. Traditional chatbots can't handle nuance, especially when ticket resolution requires coordination across multiple stakeholders, and responding in different languages and with empathy. Bigblue, a logistics tech platform serving over 500 D2C brands, faced this problem head-on. But instead of throwing more headcount at the issue or defaulting to template chatbots, they leaned into automation that can learn, respond, and act like their best agents. And it worked—a majority of their tickets are now resolved autonomously with Agentic AI. Responses are multilingual, empathetic, on-brand, accurate—all at scale, leading to high customer satisfaction and zero compromise. Read how they did it: https://lnkd.in/eYyfjksg #CustomerExperience #AgenticAI #ECommerce

The next generation of customer support is here. Join Ema Unlimited’s webinar on April 17, 10 am PST, to see how autonomous AI employees can handle complex customer interactions end-to-end. From responding to tickets with nuance and expert-level accuracy to boosting customer satisfaction, driving up-sells, and reducing churn — learn how AI Employees can power up every stage of the customer lifecycle. Sign-up below today.

What a pleasure to attend Ema Unlimited's roundtable with Surojit Chatterjee, Ian Barkin and Swami Chandrasekaran. Fantastic discussion on Agentic AI in the enterprise. Have look below if you couldn't attend in person. NTT DATA NTT DATA North America NTT DATA, Inc.

𝗠𝗲𝗲𝘁 𝘆𝗼𝘂𝗿 𝗻𝗲𝘄 𝗔𝗜 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗲𝗮𝗺—Truly conversational, autonomous, and always improving. 𝗘𝗺𝗮’𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗦𝘂𝗶𝘁𝗲 is a set of AI Employees that supercharge customer support end to end: from resolving complex tickets to QA automation, knowledge management, and insight generation. ▪️ Ema takes complex actions to resolve issues end-to-end, in your brand voice and with empathy ▪️ Ema analyses past tickets and learns how your team solves issues, continuously improving ▪️ She understands images, attachments, and real-time data to respond dynamically and accurately  ▪️ Human agents can step in at any time, with Ema assisting and boosting their productivity too. Get secure, compliant, and enterprise-ready CX automation in just a few weeks. 𝗛𝗶𝗿𝗲 𝘆𝗼𝘂𝗿 𝗔𝗜 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗲𝗮𝗺 𝘁𝗼𝗱𝗮𝘆: https://lnkd.in/g5bVWXB3 #CustomerSupport #EnterpriseAI #EnterpriseAutomation #AgenticAI

So much of the valuable knowledge an enterprise runs on is unfortunately not in their docs, databases, or knowledge base—but in employee's heads. Where does AI go from there? Join Ema Unlimited's next Virtual Roundtable, on "Agentic Transformation in the Enterprise", where we aim to ask and answer the most difficult questions in the Agentic Ai era. We'll have: - Edoardo Tealdi, Vice President, Data & AI Practice, NTT Data North America - Swami Chandrasekaran, Principal, KPMG, Head of AI and Data Labs - Ian Barkin, Managing Director, 2B Ventures, Future of Work Advisor, Author - Surojit Chatterjee, Ema's founder & CEO RSVP here: https://lnkd.in/gYTfqwXF Bring all your questions, it's going to be a good one!

After the great response to our first roundtable, “Is SaaS Dead? The Rise of Agentic AI”—we're excited to take the conversation deeper. This time, we’re talking about what’s actually replacing SaaS. Not tools. Not dashboards. But AI agents—which reason, act, and transform how enterprise work gets done. Join us for our next Virtual Roundtable, on Agentic Transformation in the Enterprise. We’ll unpack how businesses are moving beyond traditional workflows, RPA and GenAI co-pilots to redesign functions with Agentic AI. I’ll be joined by some of the most respected leaders in digital transformation: • Edoardo Tealdi, Vice President, Data and AI Practice, NTT • Swami Chandrasekaran, Principal, KPMG, Head of AI and Data Labs • Ian Barkin, Managing Director, 2B Ventures, and Future of Work Advisor and Author Like last time, we'll go beyond the hype — and talk about what’s working, what’s not, and what true enterprise adoption of AI agents really looks like. We'd love to see you there. RSVP below! #AgenticAI #EnterpriseAI #DigitalTransformation #AILeadership #FutureOfWork #EmaVirtualRoundtable

We’re back. After the response to Ema Unlimited's first roundtable, “Is SaaS Dead? The Rise of Agentic AI”—we're excited to take the conversation one step deeper. This time, we’re talking about what’s actually replacing SaaS. Not tools. Not dashboards. But AI agents—which reason, act, and transform how enterprise work gets done. Join us for Ema Unlimited's next Virtual Roundtable, on Agentic Transformation in the Enterprise. We’ll unpack how businesses are moving beyond traditional workflows, RPA and GenAI co-pilots to redesign functions with Agentic AI. I’ll be joined by some of the most respected leaders in digital transformation: • Edoardo Tealdi, Vice President, Data and AI Practice, NTT • Swami Chandrasekaran, Principal, KPMG, Head of AI and Data Labs • Ian Barkin, Managing Director, 2B Ventures, and Future of Work Advisor and Author Like last time, we'll go beyond the hype — and talk about what’s working, what’s not, and what true enterprise adoption of AI agents really looks like. Would love to see you there. Bring your questions. It’s going to be a good one. #AgenticAI #EnterpriseAI #DigitalTransformation #AILeadership #FutureOfWork #EmaVirtualRoundtable