Crescendo

Sentiment Analysis: Because Mind Reading Isn’t a Superpower (Yet) So if you’re wondering if it was an angry Tweet or a Love Letter, let AI decide! Understanding how your customers feel about your brand can transform your business strategy. Customer sentiment isn't just chatter—it's actionable intelligence. In our latest article, we delve into the essentials of customer sentiment analysis: • What It Is: Techniques to assess if feedback is positive, negative, or neutral. • How It Works: Utilizing AI to analyze reviews, social media, and support tickets. • Benefits: Enhancing customer service, informing product development, and refining marketing strategies. • Tools: A list of the latest AI-backed customer sentiment analysis tools. Gain a deeper understanding of your customers and drive your business forward. 👉 https://bit.ly/42vkvuR 💡 How is your organization leveraging customer sentiment to drive growth? Share your experiences below! #CustomerExperience #AI #SentimentAnalysis #BusinessGrowth

The customer service industry is evolving—are you keeping up? Here are some customer service trends you need to stay ahead of: ✅Proactive support > reactive service Brands are reaching out before customers even ask. ✅AI isn’t replacing agents—it’s empowering them Think copilots, not clones. ✅Omnichannel is no longer optional Customers expect seamless conversations across email, chat, and social. ✅Support is becoming a revenue driver Great service = customer loyalty = growth. ✅Hyper-personalization is the new standard Generic responses? Instant churn. We break down these trends—and how to respond—in our latest article. 👉 https://hubs.ly/Q03fpCN60 #AIinCX #CustomerExperience #HumanCenteredAI #CXLeadership #AIandHumanTouch #ScalableSupport

Feeling FOMO about AI? AI is moving fast — and March was no exception. We rounded up the biggest AI-related headlines, smartest product launches, and must-watch trends—so you can stay in the loop without doomscrolling. You could read 20 AI blogs… or just this one roundup. 🫡 👉 https://hubs.ly/Q03d-s0L0 If you’re trying to keep up with the latest AI news, this one’s for you. #AI #technews #openai #futureofwork #productupdates #generativeai

Faster CX is great—but is it truly better? Many organizations are rolling out AI to manage growing demand. The real challenge, though, isn’t speed—it’s keeping human connection alive as you scale. Evolving your metrics is key. Measuring AI’s impact goes beyond first-response time. Are customers actually getting resolutions? Are escalations happening at the right moment? Is AI boosting or harming sentiment? We’ve seen the cautionary tales: a company drastically cuts response times with AI, only to learn later that customer satisfaction is nosediving. Why? An overzealous chatbot loops customers endlessly instead of handing them off to a human agent. A simple calibration—tuning AI’s confidence thresholds—could have prevented the frustration. In an AI-driven world, CX leaders must track metrics that balance automation with authentic care. We’ve compiled a blog, checklist, and worksheet to help you rethink your approach and put human oversight front and center. Grab them here: https://hubs.ly/Q03d7xt00 #AIinCX #CustomerExperience #HumanCenteredAI #CXLeadership #AIandHumanTouch #ScalableSupport

We’ve just raised the bar for CX—again. At Crescendo, we’re thrilled to announce the expansion of our fully managed Augmented AI platform with agentic AI capabilities that deliver an unprecedented 99.8% accuracy in customer service responses. We’ve also introduced a conversational CX Data Assistant, designed to give you real-time insights into productivity, satisfaction, and emerging trends. Why is this a game-changer? • Fast ROI: Implement in as little as three weeks, backed by our dedicated AI and CX experts. • Human + AI Synergy: Advanced automation for common tasks, seamless human oversight for complex issues. • 24/7 Omnichannel Support: Engage customers across chat, email, phone, and more—in over 50 languages. •Actionable Insights: Our new CX Data Assistant streamlines issue detection, feedback loops, and strategic planning. With Harvard Business Review reporting that up to 80% of AI projects fail, we set out to break the mold by guaranteeing quality and minimizing risk. Our approach? Provide an all-inclusive service that merges cutting-edge AI technology with genuine human expertise. The result? Higher efficiency, happier customers, and immediate impact on your bottom line. Want the full story? Read the press release and discover how Crescendo can help you scale CX with confidence: https://hubs.ly/Q03cZkCL0 #AgenticAI #AIinCX #CXInnovation #FutureOfCustomerSupport #AutomationWithHumanTouch

Struggling to handle complex, multi-channel CX without overwhelming your team or tech stack? Agentic AI takes a process-driven approach—leveraging large language models, robust guardrails, and continuous human-in-the-loop feedback. From backend data verifications to intricate workflow automations, it streamlines resolution times while preserving brand voice and compliance. Ready to see how it integrates into existing systems? Join our Agentic AI Webinar to discover how action-oriented AI can elevate CX efficiency without sacrificing quality: https://hubs.ly/Q03cxF4H0 #AICustomerSupport #CXInnovation #AIForCX #CustomerExperience

Have you heard the buzz around “Agentic AI” but aren’t sure what makes it so impactful for CX? It’s not your average chatbot. Agentic AI autonomously handles multi-step tasks—like verifying shipping status or coordinating returns—while maintaining brand voice, compliance, and accuracy. This frees your team to focus on high-value interactions and innovative CX design work. Want the details? Download our new ebook: “Agentic AI: a practical guide for CX leaders” to see how a platform-based approach, robust guardrails, and human oversight can transform your support operations. https://hubs.ly/Q03cbqb60

Is your AI vendor truly up to the challenge? 🤔 At Crescendo, we know evaluating an AI vendor isn’t just about tech—it's also about business and legal considerations. That’s why our legal counsel compiled a list of the top questions to ask (and the ones we ask our own vendors) to ensure you're making the best choice. Check out our latest blog for insights that can make a real difference: https://hubs.ly/Q039wKd30 We’re here to support you on your AI journey! 💡 #AI #CustomerService #Support

We’ve built a full-stack customer service platform powered by Augmented AI, combining the latest AI technology with a world-class global support team. Our powerful combination ensures exceptional customer outcomes that elevate your overall CX experience. 💬☎️✉️ Book a demo: https://lnkd.in/gEGXEZuf #CustomerService #Support #CXInsights #GenAI #VoiceAI #Quality

Customer service leaders face two major challenges today: short-term fixes and long-term innovation. At Crescendo, we help with both. 📌 Need a quick Band-Aid? If you’re dealing with a capacity crunch, call spikes, or inefficient service, we can step in fast to resolve those pain points. 💡 Have a bigger vision? Take Kyle, CRO of Owner.com (the Shopify for restaurants). He wanted restaurant owners to communicate effortlessly — in any language, at any time, via live calls. But he was stuck with an underperforming outsourcer. So, we deployed AI-powered solutions, matched his outsourcing costs, improved service quality, and set him up to expand across text, SMS, and voice —without breaking the bank. At Crescendo, we bridge Band-Aid solutions with big-picture innovation to help companies scale customer experience without limits. 💬☎️✉️ Are you ready to level up your customer service? Let's talk. 🎥 Watch the full video: https://lnkd.in/gCWWjB98 #CustomerService #Support #CXInsights #GenAI #VoiceAI #Quality