Join a team shaping the future of leadership! We're hiring an Executive Recruiter to lead end-to-end hiring for high-impact executive roles (C-level, VP, Director) across dynamic technical and operational teams. Ready to make your mark? Apply now: https://lnkd.in/gyv9bgZW #ExecutiveRecruiter #LeadershipHiring #NowHiring #RecruitmentJobs #CrescendoCareers #TalentAcquisition
Crescendo
Technology, Information and Internet
Combining AI and human expertise to deliver top-quality customer experience
About us
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.
- Website
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https://www.crescendo.ai/
External link for Crescendo
- Industry
- Technology, Information and Internet
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco
- Type
- Privately Held
Locations
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Primary
Get directions
San Francisco, US
Employees at Crescendo
Updates
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Your customers are talking. Are you actually hearing them? With the right AI tools, you can extract real-time insights, detect churn risks, and even predict what your customers need before they ask. In this post, we break down: 🔹The must-have tools for AI-powered insights 🔹What real-time voice of customer actually means 🔹How to use AI to drive retention and CX improvements Turn raw feedback into actionable gold. https://bit.ly/4jkidnS #AIinCX #CustomerExperience #CXLeadership #ScalableSupport
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We're #hiring a new Executive Assistant in Portland, Oregon. Apply today or share this post with your network.
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We're #hiring a new AI Deployment Engineer in Detroit, Michigan. Apply today or share this post with your network.
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We're #hiring a new Enterprise Account Executive in United States. Apply today or share this post with your network.
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Crescendo is on the lookout for a high-performing Enterprise Account Executive to drive big wins and build lasting client partnerships - all while working remotely in the U.S. If you're a results-driven sales pro ready to make an impact at a fast-growing company, this is your chance to make an impact at a company that’s scaling fast and thinking big. ✅ Apply now or tag someone who’d be a great fit! #EnterpriseSales #RemoteJobs #SalesCareers #HiringNow #JobSearch #CrescendoCareers #SalesJobs #AccountExecutive #WorkFromHome
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Human-Centric AI Is the Future AI doesn’t have to replace the human touch. It can amplify it. Crescendo’s approach to human-centric AI combines automation with empathy. The result? 🔹Better decisions 🔹Faster responses 🔹More loyal customers We’re not talking about futuristic theory. We’re building it now. Explore how human and AI synergy is shaping the future of support: https://bit.ly/4cnbdEv #HumanCentricAI #AIWithEmpathy #FutureOfWork #CustomerExperience #SupportInnovation
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Sentiment Analysis: Because Mind Reading Isn’t a Superpower (Yet) So if you’re wondering if it was an angry Tweet or a Love Letter, let AI decide! Understanding how your customers feel about your brand can transform your business strategy. Customer sentiment isn't just chatter—it's actionable intelligence. In our latest article, we delve into the essentials of customer sentiment analysis: • What It Is: Techniques to assess if feedback is positive, negative, or neutral. • How It Works: Utilizing AI to analyze reviews, social media, and support tickets. • Benefits: Enhancing customer service, informing product development, and refining marketing strategies. • Tools: A list of the latest AI-backed customer sentiment analysis tools. Gain a deeper understanding of your customers and drive your business forward. 👉 https://bit.ly/42vkvuR 💡 How is your organization leveraging customer sentiment to drive growth? Share your experiences below! #CustomerExperience #AI #SentimentAnalysis #BusinessGrowth
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The customer service industry is evolving—are you keeping up? Here are some customer service trends you need to stay ahead of: ✅Proactive support > reactive service Brands are reaching out before customers even ask. ✅AI isn’t replacing agents—it’s empowering them Think copilots, not clones. ✅Omnichannel is no longer optional Customers expect seamless conversations across email, chat, and social. ✅Support is becoming a revenue driver Great service = customer loyalty = growth. ✅Hyper-personalization is the new standard Generic responses? Instant churn. We break down these trends—and how to respond—in our latest article. 👉 https://hubs.ly/Q03fpCN60 #AIinCX #CustomerExperience #HumanCenteredAI #CXLeadership #AIandHumanTouch #ScalableSupport
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Feeling FOMO about AI? AI is moving fast — and March was no exception. We rounded up the biggest AI-related headlines, smartest product launches, and must-watch trends—so you can stay in the loop without doomscrolling. You could read 20 AI blogs… or just this one roundup. 🫡 👉 https://hubs.ly/Q03d-s0L0 If you’re trying to keep up with the latest AI news, this one’s for you. #AI #technews #openai #futureofwork #productupdates #generativeai
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