Concentrix Catalyst

We're honored and proud to announce that we’ve been recognized with the 𝐂𝐗 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 & 𝐀𝐝𝐯𝐢𝐬𝐨𝐫𝐲 𝐀𝐰𝐚𝐫𝐝 at the DACH Customer Excellence Awards 2024! 🎉 Britta Hanley, Head of Concentrix Catalyst DACH delivered an exceptional presentation, “𝐂𝐗 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐯𝐢𝐚 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐋𝐀𝐁", which resonated with the judges and earned high praise for our innovative and comprehensive approach. The submitted case has been developed and delivered by Mélanie Hentgès, VP Retail & eCommerce Consulting and Ludger Strom, Head of DACH & Nordics Consulting. This award reflects the collective effort and competence we put into each project, from a 𝐰𝐞𝐥𝐥-𝐝𝐞𝐟𝐢𝐧𝐞𝐝 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 and 𝐦𝐞𝐭𝐢𝐜𝐮𝐥𝐨𝐮𝐬 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐭𝐨 𝐟𝐮𝐥𝐥𝐲 𝐞𝐧𝐠𝐚𝐠𝐢𝐧𝐠 𝐨𝐮𝐫 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬 at every stage. Through the case study showcased, we demonstrated our commitment to 𝐛𝐫𝐢𝐝𝐠𝐢𝐧𝐠 𝐭𝐡𝐞 𝐠𝐚𝐩 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧. By combining data-driven insights with a customer-first mindset, we’re not only enhancing the customer experience but also discovering 𝐧𝐞𝐰 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 and driving 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲.   In addition, we’re proud to have secured second place in the 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 and 𝐍𝐞𝐰 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐬 & 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 categories—testament to our team’s expertise and dedication to advancing #TechTransformation in customer service.   Thank you to our DACH team and our partners. This achievement is ours to share, and it’s just the beginning of what we can accomplish together. #PowerOfConcentrix #ConcentrixCatalyst #DACHCXA #CX

The financial services landscape is evolving faster than ever. Traditional Target Operating Models (TOM) have served us well, but in today’s dynamic environment, adaptability is the new competitive advantage. Rich Mansell, Sector Lead Banking and Financial Services at Concentrix and Hussain Habeeb, Principal Consultant, Concentrix Catalyst, explore why UK BFSI firms must shift from static TOMs to adaptive, customer-centric operating models. From economic volatility to digital disruption, the challenges are real - but so are the opportunities for those ready to embrace change. 📖 Read the full blog here: https://lnkd.in/gHQg_G5X hashtag #BFSI #DigitalTransformation #Innovation

We just announced our first-quarter financial results, and I'm pleased to share that it's been a solid start to the year. We delivered revenue of $2.4 billion, marking 1.3% growth year-on-year constant currency. I'm incredibly proud of what we've accomplished together as #OneTeam! A huge thank you to our game-changers for their unwavering commitment to delivering exceptional value to our clients, shareholders, and the communities we serve. https://cnx.li/eXaGM #PoweredByConcentrix

Last week, Andre Valentine and I attended the Annual Scotiabank TMT Conference in Toronto. It was great talking to investors about Concentrix' expanding role in AI business services. We're seeing strong demand in this area, and I’m excited about the innovative paths we’re paving to enhance client experiences, blending the power of deep human insights with the dynamic capabilities of tech innovation.

The UK insurance sector is at a turning point. Rising customer expectations, regulatory pressures, and insurtech disruption are forcing insurers to rethink their strategies. But how can they stay competitive in this rapidly evolving landscape? In our latest article, Concentrix Catalyst’s Rachel Whitaker and Pam Boland (Quinn) explore why CX transformation is no longer optional - it’s a business imperative. From leveraging AI and data to designing seamless customer journeys, the future belongs to insurers that can build trust-based relationships. 👉 Read the full article here: https://cnx.li/qWREf #Insurance #DigitalTransformation #InsurTech

The UK insurance sector is at a turning point. Rising customer expectations, regulatory pressures, and insurtech disruption are forcing insurers to rethink their strategies. But how can they stay competitive in this rapidly evolving landscape? In our latest article, Concentrix Catalyst’s Rachel Whitaker and Pam Boland (Quinn) explore why CX transformation is no longer optional - it’s a business imperative. From leveraging AI and data to designing seamless customer journeys, the future belongs to insurers that can build trust-based relationships. 👉 Read the full article here: https://cnx.li/qWREf #Insurance #DigitalTransformation #InsurTech

Happy International Women’s Day to all the incredible women in our global community! Today is a great opportunity for us to reflect on our journey and commitment to diversity. At Concentrix, we embrace the opportunity to build teams that are rich in talent and represent the diversity of thought, experiences, and perspectives of the communities in which we operate.    A big thank you to all the amazing women and allies at Concentrix! Your passion and dedication are crucial to our growth and success. Together, we are reshaping the future of work and accelerating action across the globe. I’m proud to celebrate you—not just today, but every single day!  #AccelerateAction #IWD2025

Currently, what we’re seeing is that there’s a common misconception that AI’s role is to replace human interactions. But the reality? When customers face complex issues, they want to speak with a human. Self-service needs to be incredibly simple—because the more variables involved, the less likely customers are to engage with an automated journey. This may evolve, but it’s something to think about as we shape the future of brand experiences.

Easily incorporate iX Hello™ AI virtual assistants into your existing framework without extensive setup, reducing time to value and enhancing operational capabilities. Check it out: https://cnx.li/BLKNO #AgenticAI

Welcome to iX Hello™ 2.0—a versatile suite of customer-facing virtual assistants that can be built and deployed across the enterprise in minutes for just about any use case. This next-level solution, including #AgenticAI, makes it easy to create and customize smart customer-facing assistants that engage your customers across the board. ✅ Smart & Responsive: Get quick, high-quality answers while continuously improving customer experiences. ✅ Accessible Anytime: Connect with customers through webchat, voice, SMS, and more! ✅ Simple Setup: Use our pre-built AI app blueprints to create your assistants easily. ✅ Easy Integration: Seamlessly connect with major systems like Salesforce, Microsoft, and AWS for a streamlined experience. Say hello to seamless, personalized experiences for customers and employees, all backed by decades of expertise. https://cnx.li/PBjsm #PoweredByConcentrix