C3 Complete

C3 Complete on the Changing Face of the MSP-Telco Landscape Recorded live at Channel Partners Events MSP Summit 2025 LAS VEGAS — In a busy corridor of the MSP Summit at Channel Partners 2025, Technology Reseller News sat down with Rick Mancinelli, CEO of C3 Complete, to discuss how the evolving dynamics between MSPs and telecom agents are reshaping the channel—and how C3 Complete is helping companies bridge that gap. “We’re a hybrid service provider and consultancy,” Mancinelli explained. “We run our own MSP practice and also serve MSPs, which gives us insight into the battles they face. It makes what we do more relevant and, honestly, more interesting.” That dual perspective has placed C3 Complete at the intersection of two converging trends: MSPs entering the telecom space, and telco agents eyeing managed services. Mancinelli believes the shift is accelerating, particularly as the lines between #IT and telecom blur in areas like voice, contact center, and connectivity. “We’re seeing more #MSPs offering telco services than traditional agents moving into IT,” said Mancinelli. “That began in the early days of VoIP, when understanding networking became essential. It’s continuing now with compliance, security, and complex service delivery.” Helping #MSPs Grow Revenue and Voice Their Value C3 Complete helps MSPs add recurring revenue by delivering voice, connectivity, and cloud services—without competing with them. Conversely, for traditional telco partners hesitant to enter the #MSP space, C3 offers a guided approach. “Not everyone can be an expert in everything,” said Mancinelli. “We work to break down barriers, show partners they can do this, and walk them through the journey.” He pointed out that for every $1 an enterprise spends on telecom, they spend $4–$5 on IT services—highlighting the upside for agents willing to expand their portfolios. Unified, But Not One-Size-Fits-All Rather than offering cookie-cutter solutions, C3 Complete focuses on tailoring services to fit the specific needs of their partners and their clients. “It starts with a conversation,” said Mancinelli. “Whether you're bringing IT services to a voice agent or voice services to an MSP, the opportunity to grow is real—and so are the success stories.” Learn more at: c3-complete.com Evan Kirstel Jeff Pulver #SnomAtTheShow Snom Americas TR Publications #Podcasts Julie Smith Antoine Karachekhlian Vincent Gianfrancesco Elizabeth (Liz) Casale Charlene Ignacio Chief Problem Solver Fornix Marketing The Managed Service Providers Association of America® Mark A. Daley Stephanie Benzik David Jooste Adam Courchaine, DMS, PA-C Clark Peterson Michael Quinn Marc Magliano

C3 Complete Expands into Pittsburgh and Launches New Security Operations Center "We always listen. Everybody has a story to tell. And sometimes their story and our story align." – Rick Mancinelli, C3 Complete C3 Complete continues its strategic expansion, entering the Pittsburgh market and preparing for the launch of its state-of-the-art Security Operations Center (SOC). In a recent conversation with Technology Reseller News, Rick Mancinelli, CEO of C3 Complete, shared updates on the company’s growth trajectory and its commitment to strategic partnerships. New Markets, New Opportunities Following its latest acquisition in August, C3 Complete is making its mark in Pittsburgh, a city increasingly recognized as a technology hub with strong biotech, robotics, and AI industries. Teaming up with data center operator IAM Critical, C3 Complete is setting up shop to provide network services, reinforcing its position as a key player in enterprise IT solutions. "Pittsburgh is reinventing itself as a technology hotspot. We’re really excited to be there," says Mancinelli. SOC Launch: Raising the Bar for Cybersecurity Adding to its momentum, C3 Complete is in the final stages of launching a full-scale Security Operations Center (SOC) in South Florida. The 1,200-square-foot facility is built to provide 24/7 security monitoring, staffed exclusively by C3 Complete’s in-house, background-verified employees. More than just a monitoring center, the SOC is equipped for full incident response, complete with dedicated spaces for extended security events, including cots, showers, food stores, and essential resources for personnel managing critical situations. Currently in soft launch with select clients, the SOC is expected to reach general availability by April 1. "We’re really excited to bring this to market," Mancinelli states. Growth Through Smart M&A and Partnerships C3 Complete’s expansion isn’t just about organic growth—it’s also about strategic growth. The company remains open to acquiring or partnering with like-minded MSPs, TSPs, and CSPs that align with its culture and client-first philosophy. "We’re not private equity-backed, so we’re not making acquisitions just for the sake of it. We’re looking for companies that complement our services, share our values, and want to grow the right way," Mancinelli explains. The company’s last acquisition came from an existing partnership, reinforcing the belief that the best deals come from mutual understanding and shared goals. "We always listen. If there’s a fit, we’re happy to have the conversation." Let’s Talk For MSPs and technology providers looking to explore partnership or M&A opportunities with C3 Complete, Mancinelli encourages reaching out. 🔗 Visit C3 Complete 📌 Connect with Rick Mancinelli on LinkedIn Fornix Marketing Charlene Ignacio Lisa Bryant The Managed Service Providers Association of America® David Jooste #MSP #Cybersecurity #MSSP #CloudComputing #SOC #TechExpansion #BusinessGrowth