You’re facing a common ERP software issue. How can you troubleshoot it?

Many ways are there to troubleshoot issues in ERP and mainly in Oracle EBS. you need to choose with one will be more suitable according to nature of the issue: - FND Debug Log (Logs for Java forms). - Trace with Binds (Logs for OAF pages). - Run Module Analyzers. - Application Diagnostics. - Using Oracle Knowledge Repository.

Primero y antes de revisar los registros, "clasificaría el problema" , porque puede ser de "entendimiento" de funcionalidad . Yo los clasificaría en : 1- mensajes de error . 2- error de grabación de datos . 3. error de criterio . 4 falta de funcionalidad. y en base a esa clasificación obraría de diferentes maneras.

Baseado em minha experiência, sigo os seguinte passos: - Avalio se o erro está nas minhas anotações pessoais e se existe uma solução de contorno até encontrar uma solução definitiva; - Verifico as configurações básicas do processo que estou tratando; - Verifico no banco de informações e suporte do próprio ERP; - Procuro no Google, bancos de informações e nas comunidades do ERP; - Solicito o apoio de um programador para verificar possíveis erros de código;

1. Identify the issue: Start by understanding and defining the specific problem you're facing. This can involve analyzing error messages or symptoms and gathering information about when and how the issue occurs. 2. Check system requirements: Ensure that your ERP software is compatible with your hardware, operating system, and database. 3. Review user access and permissions: Check that the user accessing the ERP system has the appropriate privileges and permissions to perform the required actions. 4. Review system configuration: Ensure that the ERP software is configured correctly and aligned with your business processes. 5. Check for software updates.

My suggestion would be to begin by thoroughly reading the incident report. You should invite the relevant subject matter experts and technical experts to join the discussion and gain a clear understanding of the issue at hand. Try to replicate the issue first. If you are not successful, trace any relevant documents or transactions were saved/posted to the system. Use the system logs if they are available. Once the root cause is found, plan for the necessary steps with corrective action and run them through a testing environment to validate the expect outcome or results. If the test cases are positive, seek approval to process the correction in the Production system.

At first identify the problem. Checking logs and such depends once the issue has been identified. There is a specific way to address any issue. A generalised, or specifying a number of solutions is not the right way to about it. In short WHAT IS THE ISSUE.

In the context of Odoo.sh, testing the environment becomes even more critical. You can monitor the performance of your Odoo.sh projects directly from the platform’s dashboard. It provides real-time logs, performance metrics, and other useful information. For testing, you can create different branches in Odoo.sh, each representing a different environment. This allows you to test changes in a controlled setting before deploying to production. If an issue arises, you can use the detailed logs provided by Odoo.sh to troubleshoot. Remember, regular monitoring and testing are key to maintaining a healthy environment in Odoo.sh. Always ensure your configurations align with Odoo’s recommended settings for optimal performance.

Buscar solução junto ao seu próprio suporte de TI, e buscar o suporte da empresa responsável do software de ERP. Estas são as principais soluções.

This is where all the difference between a quick and assertive service and one that is not is made. In addition to relying on the experience of those who will solve it, whether technical or functional (because experienced people know where to start investigating or even knowing where the problem is just by looking), it is also having a UAT or similar environment identical to PROD (or where it occurred the problem). Golden tip: Always have a UAT with d-1, a good bkp structure ready to take action (as the best way to replicate the scenario is to copy identically from the source) and a team ready, because without this, the chances of delay, or deviation in the solution increase exponentially

Replicating the issue is, unfortunately, a step that is frequently missed in many scenarios. Typically, the immediate reaction is to jump straight into solving the problem without dedicating enough time to thoroughly understand the sequence of events that led to its emergence. By going through the process of replicating, we often discover that it's normally a user error that brings the problem to light in the first place. This finding is important, as it shifts the focus from merely addressing the symptoms to understanding and correcting the underlying causes, which leads to more effective and sustainable way of resolving the issue.

This is the best way to get solution from ERP (INFOR) team. If you can replicate the issue in standard system then ERP team is bound to provide solution on the top priority as it is not only single customer getting affected but there can be many customers who will be facing the problem.

Replicating the issue is a an important step in troubleshooting ERP software like Odoo. It involves recreating the conditions and actions that led to the problem. Testing with different data or user roles can also be beneficial. For instance, if an issue occurs when a specific user tries to create a sales order, check if the issue persists with other users or different sales order data. In Odoo.sh, you can use staging branches to replicate the issue in a controlled environment without affecting your production database. The goal is to understand the exact conditions that cause the issue, which will help in finding a solution.

To troubleshoot errors, it's crucial to document the steps that led to the issue, including the modules accessed & any data entered or manipulated. Providing data samples or screenshots can be valuable context to the developer resolving the problem. Including the custom configurations, relevant error logs or stack traces encountered during the error occurrence offers essential insights into the root cause of the issue ensures that the developer can replicate it accurately. Testing scenarios in a controlled environment can help confirm the consistency of the error & uncover any conditions that may influence occurrence. Clear communication is important, as it aids the developer in understanding the issue fully and finding a solution.

Begin by gathering detailed information about the specific issue you’re facing. Understand the symptoms, error messages, and any relevant context. Look for user manuals, knowledge bases, and FAQs—they often contain solutions or workarounds for common problems. Additionally, tap into community resources. Participate in forums, read blogs, and engage with other users who may have encountered similar issues. Their experiences can provide valuable insights. As you research, pay attention to best practices and tips shared by experienced users. Implementing these practices can prevent future issues. Be prepared for trial and error—try different solutions methodically, documenting your steps and outcomes.

A documentação do problema deve abrenger as fases de identificação, análise, possíveis soluções, priorização, desenvolvimento, validação, implementação e acompanhamento pós-atualização (em algumas empresas este documento é chamado de 'post mortem'). É importante existir um processo que faça uso deste documento na formação de novos colaboradores e na informação dos responsáveis e envolvidos para fazer sentido a existência do mesmo, até porque pode ser necessária revisão e atualização conforme novas ocorrências, por exemplo.

If you receive an error message search for it in the internet, on your solution provider support site ou in blogs. If it’s a common problem most likely you will easily find a fast solution. If you cannot find a solution through these channels some solution providers offers chats with specialists… so use it! If this is not the case open a ticket for your AMS support informing the problem, how to replicate that and all the research already done. Don’t forget to provide your contact to the support as they might need to reach you to dismiss any doubt about the scenario. Another tip is to correctly define the level of impact to open the incident with the correct priority level.

That is one of the reasons we are introducing proper state management across the SAP estate, that also offers a time-series view of the SAP technical layer. Would be great to have a session sometime with the PVH team to demonstrate practical value

ERP Communities are powerful tools for a collaborative problem solving approach especially specific to an industry. These along with product help, 3rd party vendor tools and blogs go a long way in solving the most complex of the issues.

To troubleshoot a common ERP software issue, I'd start by gathering information about the problem, including error messages, recent changes, and affected functionalities. Then, I'd consult the ERP system documentation, knowledge base, or user forums to search for known solutions or similar cases. If the issue persists, I'd analyze system logs, configuration settings, and data integrity to identify potential root causes. Testing in a controlled environment or isolating the problem through trial and error would help pinpoint the issue. Collaborating with IT support, vendor assistance, or experienced colleagues for guidance and assistance would facilitate resolution. Finally, documenting the troubleshooting process and solution for future.

Ideally run through user who noticed the issue and understand whether he or she tried intentionally or by mistake pressed any other key or function button which was not trapped while making the program. Also ensure that Test and Live environments are exactly the same before trying to debug