Rapport Guest Services’ cover photo
Rapport Guest Services

Rapport Guest Services

Hospitality

London, England 7,815 followers

We believe that every guest experience should be unique

About us

“We are proud to focus on the development, engagement and wellbeing of our brilliant Rapport Ambassadors who consistently deliver exceptional Guest and Workplace services to our clients and their guests every day.” - Dirk Talsma, Managing Director Rapport has received many awards for its focus on Employee Engagement including ‘3 Stars’ from Best Companies, the company behind the Sunday Times 100 Best Companies to Work For list. Other awards that Rapport has received include: - Cateys Front of House Team of the Year (five times) - Cateys People & Training award (three times) - HR Diversity Champion for the Global Diversity List - Diversity and Inclusion award for HR in Hospitality Award - People Development Award at the FSM awards Rapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We provide services in all major cities in UK & Ireland, also globally with a strong presence in North America, Canada, Denmark, Switzerland, Hong Kong, Australia, and New Zealand. The company’s fully managed offer includes reception, concierge, client meeting room management, community manager, workspace and floor coordination, switchboard and other call services. Our Ambassadors create rapport with clients and their guests from the outset, leaving them with the perfect impression every time. Employee engagement, personal and professional development, and career progression for our Ambassadors is always a priority for us. We have a highly resourced internal Learning & Development team who constantly provide new and innovative training and workshops. Rapport also provides countless engagement initiatives and employee-led networks to join. Instagram: @rapport_guest_services Facebook: @RapportService MyGwork: Rapport

Industry
Hospitality
Company size
501-1,000 employees
Headquarters
London, England
Type
Public Company
Founded
2012

Locations

Employees at Rapport Guest Services

Updates

  • ✨ Smiles, sparkles, and standing ovations ✨ Last week, we came together to celebrate the Rapport Excellence Awards 2025—our biggest and brightest night of the year! 🌟 From powerful performances to well-deserved wins, it was an evening dedicated to recognition, inclusion, and empowerment. Most of all, it was about celebrating our incredible ambassadors and everything we’ve achieved together over the past year. To every nominee, winner, supporter, and partner—thank you for being part of this unforgettable night💙 Swipe through for just a few of the moments we’ll be talking about all year long… 👀🎉 #REA2025 #CelebratingExcellence #InclusionAtWork #Proud #StrongerTogether

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  • 📢 We’re hiring: Learning & Engagement Manager Are you passionate about people, service excellence, and creating meaningful learning experiences? We’re looking for a Learning & Engagement Manager to join our team based in London, and lead initiatives that inspire, engage, and connect our people across the business. 🧠 𝐖𝐡𝐚𝐭’𝐬 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞? This is a hands-on, operational role focused on delivering in-person learning and engagement. You’ll work closely with our frontline and leadership teams to build strong relationships, foster a culture of inclusion, and champion service excellence across all levels. 💡𝐖𝐡𝐚𝐭’𝐬 𝐢𝐧 𝐢𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮? ▪️£45,000pa salary and benefits ▪️The chance to shape and deliver creative learning experiences ▪️Career development and progression opportunities ▪️Access to wellbeing support, including a digital GP for you and your family ▪️A paid charity day and retail discounts ▪️And much more! This is the perfect opportunity for someone who thrives in people-focused environments, enjoys being on the ground, and is passionate about creating engaging learning cultures. 🔗 Learn more and apply here: https://lnkd.in/eVXF_ygj #WeAreHiring #LearningAndDevelopment #EmployeeEngagement #JoinOurTeam

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  • We’re excited to see the launch of the Corporate Guest Services Awards! It is fantastic to see the industry evolving, and we’re looking forward to getting involved in this year’s competition. Best of luck to everyone taking part!

    🏆 The Corporate Guest Services Awards have officially launched! 🏆 The prestigious Corporate Guest Services Awards has been launched, evolving from the Corporate Receptionist of the Year Award to reflect the expanding roles in corporate guest services. These awards celebrate the professionals who set the benchmark for excellence in guest service across the UK and Ireland. In 2025, another category was added to this competition alongside the ‘Receptionist of the Year’. ‘Leader of the Year’ recognises the pivotal role leaders play in the corporate guest services sector. Find more information on our website here www.CGSAwards.com Nominations open on 10th April 2025 #CGSAwards #NominateNow #ServiceExcellence

  • ✨ Exciting Opportunity in London West End: Community Manager ✨ Are you a passionate and motivated individual with a flair for creating personalised interactions? We’re looking for a Community Manager to join our fun and tight-knit team of three base in London West End—an opportunity to play a key role in fostering a welcoming and engaging workplace environment. 💼 What’s in it for you? ◾Competitive salary ◾Monday to Friday schedule for work-life balance ◾Access to a digital GP for you and your immediate family ◾Opportunities for personal and professional development ◾A comprehensive Learning & Development programme to support your career growth ◾A paid charity day to give back to a cause close to your heart ◾Exclusive discounts and rewards with countless retailers 👉 Learn more and apply: https://lnkd.in/equRMpUz #CommunityManager #WorkplaceExperience #HospitalityCareers #JoinOurTeam #WeAreHiring

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  • "What an unforgettable night! ✨ The Rapport Excellence Awards 2025 took place on Friday—and what a celebration it was. Each year, we wonder how we’ll top the last… and somehow, we always do! From the electric energy in the room to the powerful performance from the Rapport Choir, the evening was filled with special moments that truly captured the spirit of Rapport. A huge congratulations to all our winners and highly commended nominees. We’re so proud of everything you’ve achieved. Stay tuned—more photos and videos from the night are on their way! 📸🎥 #REA2025 #RapportExcellenceAwards #CelebratingExcellence #Proud #employeerecognition

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  • 🏊Rapport are in the middle of the ocean!🌊 A group of Rapport ambassadors have embarked on a thrilling virtual journey around the world by running, cycling, swimming, skating, and rowing! They started in London and travelled to Dublin, then to New York, and now they're in the Pacific Ocean on their way to Wellington. They have one week to go to complete the challenge! These wonderful ambassadors are taking on this challenge all in support of our charity partners, West Lea School and Down Syndrome Ireland If you would like to show your support for the team, you can make a donation here: https://ow.ly/zVJF50VolNk #givingback #charitychallenge #strongertogether #fundraising

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  • ✨Shoutout to Francesca & this incredible Reception team!✨ A huge thank you to the reception team, particularly Francesca, for their outstanding teamwork and dedication. From rearranging meetings to accommodating last-minute VIP requests, they went above and beyond to make everything run smoothly. 💫 Your hard work and problem-solving don’t go unnoticed – well done! 👏 "Massive team effort from these three colleagues in the Reception team last week. Francesca shuffled multiple meetings to free up a room for a VIP meeting. Then Ana Maria and Jalal found space for a last-minute VIP meeting and made everything work perfectly. All three went above and beyond for me, which was much appreciated."

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  • World Down Syndrome Day 21st March 🧦 #LotsofSocks Down syndrome occurs when a person has an extra chromosome, which makes them different from others in some ways. By wearing odd socks, people are embracing the concept of differences, celebrating that it's okay to stand out and be unique. "This lighthearted but meaningful gesture serves as a reminder that differences should not divide us but rather be embraced and celebrated. Every pair of mismatched socks represents a commitment to inclusion, understanding, and respect." We are proud to support our charity partners Down Syndrome Ireland and the important work that they do. #SupportOurDreams #WorldDownsyndromeDay25 #WorldDownsyndromeDay

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