Future Travel Experience

Pittsburgh International Airport – host of the FTE World Innovation Summit, 13-15 May 2025 – has launched a pilot program called ‘We Got You’ that focuses on helping passengers navigate unexpected events. The passenger-first initiative equips airport Information Desk staff and volunteers, known as Ambassadors, with technology including handheld devices containing advanced, AI-driven chatbots, and more. Link to full story in the comments 👇 Elise Gomez, MBA Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airports #aviation #customerexperience #passengerexperience

All Nippon Airways (ANA) and RECARO Aircraft Seating have unveiled their latest passenger comfort innovations. The new R3 Economy Class and R4 Premium Class seats are designed specifically for the next-generation cabins of ANA on international routes. Link to full story in the comments 👇 Mark Hiller RECARO Holding Irene Tan Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airlines #aviation #customerexperience #passengerexperience

Long Beach Airport – Headline Partner of FTE Global, the “CES of Aviation” taking place at the Long Beach Convention Center on 9 to 11 September 2025 – has expanded its live music program. LGB Live! will feature performances from professional artists and acclaimed youth performers whose music will fill the airport’s indoor-outdoor concourse. Link to full story in the comments 👇 Cynthia Guidry, P.E., USAP Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airports #aviation #customerexperience #passengerexperience

Houston’s William P. Hobby Airport (Houston Airport System) is moving into the next phase of its food & beverage transformation, bringing some of Houston’s most recognised names with it. Four new restaurants will open inside the airport later this year. The announcement marks the start of Phase 3 in the airport system’s multi-year effort to overhaul concessions. Link to full story in the comments 👇 Libby Hurley Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airports #aviation #customerexperience #passengerexperience #foodandbeverage

Munich Airport has opened the fully modernised central security lanes in Terminal 2. The 15 lanes include cutting-edge CT scanners to optimise processes for passengers and staff, while significantly enhancing overall security standards. Link to full story in the comments 👇 Jost Lammers Jens Ritter Lufthansa Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airports #aviation #customerexperience #passengerexperience

TUI Airline has selected Immfly to carry out a significant transformation of the onboard experience. As part of this collaboration, Immfly’s next-generation digital platform is being integrated into TUI Airline’s Boeing 737-800 and 737-8 aircraft, with up to 60 aircraft live to customers by summer 2025. Link to full story in the comments 👇 Jill Nye Pablo Linz Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airlines #aviation #customerexperience #passengerexperience #digitaltransformation #innovation #IFEC

Last year, Meta introduced Travel Mode, a new, experimental feature on Meta Quest that lets travellers use their headset to enjoy inflight entertainment in Mixed Reality. It is now sharing an update on the pilot program with Lufthansa to bring Quest 3 headsets to passengers at scale through a fully integrated service. Link to full story in the comments 👇 Dr. Bjoern Becker Patrick Sievers Sarah Malkin MSM.digital Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airlines #aviation #customerexperience #passengerexperience #inflightentertainment #IFE #MixedReality

Delta Air Lines’ fast, free Delta Sync WiFi, presented by T-Mobile, is now available to all customers flying across its transatlantic network to Europe, Israel and West Africa. This is a major step toward Delta’s goal of bringing free WiFi to its entire global fleet, after having already completed rollout to the entire domestic mainline fleet. Link to full story in the comments 👇 Ranjan Goswami Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #airlines #aviation #customerexperience #passengerexperience #inflightconnectivity #IFEC

Cybersecurity has become a critical focus within the air transport industry. As cyber threats grow more sophisticated, airlines and airports are taking proactive measures to safeguard operations and protect passengers. According to SITA’s 2024 ‘Air Transport IT Insights’ report, 66% of airlines and 73% of airports have named cybersecurity as one of their top three priorities. In this deep-dive article, Seattle-Tacoma International Airport (Port of Seattle), Pittsburgh International Airport and Flughafen Wien - Vienna Airport share valuable insights into their cybersecurity strategies. This topic will also be further examined in the FTE Cybersecurity Symposium during the FTE World Innovation Summit (Pittsburgh, 13-15 May 2025). Link to full story in the comments 👇 Matt Breed Theresa Blackwell-Frank Virtuo Group Corporation Thomas Dworschak Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #FTEWorldInnovationSummit #FTEInnovationHub #cybersecurity #airports #aviation #customerexperience #passengerexperience #innovation #digitaltransformation

American Airlines is partnering with U.S. Customs and Border Protection on a ground-breaking International Remote Baggage Screening pilot program to provide a more seamless and enhanced customer experience, while maintaining the highest levels of security. This new program is being undertaken in collaboration with Sydney Airport, as well as Brock Solutions and BagCheck – both Strategic Partners of the FTE Baggage Innovation Working Group. Link to full story in the comments 👇 Gary Tomasulo Graham White Cliff Burchfield Mark Stokes Daniel Goundar Craig Mateer Daniel Coleman Ryan Ghee Marta Dimitrova Corrie Thompson Michael Butcher Kerry Parks #FTEBIWG #airlines #airports #aviation #baggage #baggageinnovation #baggagetransformation #customerexperience #passengerexperience