We are an insight partner for financial services, inspiring confident decisions that build consumer trust. No one understands the market like we do. For over 18 years we have been developing powerful insights, helping companies create products and services that build trust, differentiate their offer and challenge the inertia that exists. We offer concrete and compelling consumer understanding that our clients can build their business on. Our unique data offering provides timely, accurate and actionable insight into businesses and customers across the insurance market, and enables our clients to respond to fast moving changes in the competitive landscape. Our clients include most of the UK’s biggest insurers as well as brokers, aggregators, data agencies and financial institutions. Governments and regulators, including the FCA, publish and rely upon our data to help manage the market and the economy. At Consumer Intelligence, we have a dynamic and ambitious team full of fun, friendly and talented individuals. Together we are working to build confidence in the financial world, providing some of the biggest brands in the insurance industry with unique, exciting and timely insight. People are the key to our success, each bringing a diverse set of skills and experience to the table – everything from data analysis to project management, sales to marketing. We want all of our people to have the opportunity to stretch themselves, learn new skills and build invaluable knowledge and experience during their journey with us.
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Consumer Intelligence has uncovered evidence that insurers are reducing their advertised annual percentage rate for premium finance without reducing the actual cost of paying for home and motor insurance in instalments. https://hubs.li/Q03gKjKf0
Happy Tuesday, and welcome to our latest Trading View Digest update as we kick off another week in insurance! 🚀 This month, we’re celebrating 🎉APR Awareness Month shining the spotlight on the importance of Premium Finance in insurance. If you missed our big launch in Post Magazine worry not here's the link https://lnkd.in/eYj4KNPD So, what's happening in the insurance world this week? Here are the key updates: 🚗 Motor Insurance 📈Premium & Competitive Share Movements ▪️The market has shifted from a phase of premium drops to premium inflation, one major PCW now shows higher prices than at the start of Q1. ▪️Some providers lost competitive share due to premium increases and tighter market footprints, while others improved their positions through targeted strategies in under‑20s and over‑70s segments. ▪️A few providers narrowed their footprint slightly, and there have been some market exits too. 🆕New Entrants & Product Launches ▪️A new Essentials motor product launched on a major PCW. Initially appearing in the no-quote section without a logo, its quotability quickly improved to around 50–60%. ▪️Two providers began quoting on a previously unserved PCW, now available across all primary channels but with initial low competitiveness (30–40% quotability). ▪️An entrant targeting under‑20 drivers gained significant ground, boosting its competitive share by nearly 12%. 🏠 Home Insurance 📊Market Overview ▪️ The home insurance price index remained extremely flat week-on-week, with consistent pricing across all channels. ▪️ Despite the overall stability, the market is showing a trend toward premium increases 📉Competitive Share and Premium Adjustments ▪️ Some providers lost market share in larger property segments due to slight footprint reductions and premium hikes, while others experienced losses in competitive share on specific product tiers. ▪️ Conversely, certain products have gained share through significant improvements in quotability and strategic footprint expansions, particularly in smaller property segments with lower contents value. 🎁Provider and Offer Updates ▪️ A few providers have exited due to integration challenges, and new product solutions have been launched with limited information. ▪️ On the promotional side, some have introduced new trust banners, while others have removed theirs, reflecting ongoing adjustments in market messaging. 📩 Want to see how your brand stacks up against these market shifts? Get deeper insights here! https://lnkd.in/e52WCM_8 💌Share the knowledge – invite your colleagues to subscribe to our weekly newsletter update! https://hubs.ly/Q03gzyDY0 #APRAwarenessMonth #MotorInsurance #HomeInsurance #InsuranceInsights
📉💸 Insurance Customers Save Over £100 Million as Instalment Costs Fall In a welcome boost amid rising living costs, insurance customers are saving big. Thanks to falling instalment charges across car and home insurance, UK consumers have pocketed over £100 million in the past year. 🔍 Key Highlights: 🚗 Car Insurance: Instalment charges fell from 11.3% to 10.1%, saving drivers £82.4 million annually. 🏠 Home Insurance: Charges dropped from 9.1% to 8.1%, leading to £24 million in savings. 📊 The trend reflects increasing competition among insurers and pressure to deliver fair value, especially as more consumers choose to pay monthly: 🧾 42% of motor and 46% of home insurance customers now opt for instalments. 💡 To support transparency, we’re launching APR Awareness Month this April, putting the spotlight on the Total Instalment Cost (TIC), not just APR, so customers understand the full picture. 🗣️ Ian Hughes, CEO, says: “Focusing solely on APR can mislead consumers, particularly vulnerable ones. APR Awareness Month will clarify real costs and encourage transparency and fairness across the market.” 📅 Throughout April, we’ll share insights on deposits, credit availability, and affordability, culminating in a detailed report at month’s end. Register to get the upcoming report here https://hubs.ly/Q03fW7FH0 👉 Want to keep up with what fair value really looks like in practice? Follow us for updates https://hubs.ly/Q03fW8jH0 #APRAwarenesssMonth #ConsumerIntelligence #FairValue #CostOfLiving #InsurTech #DataInsights
📊 Q1 Closes with Dynamic Shifts Across Motor & Home Insurance As we say farewell to Q1, the insurance market is far from static. We're seeing strategic pricing plays, technical transformations, and competitive repositioning, all setting the stage for what’s next. 🔥 And today, we launched our new Machine Learning Price Indices, offering an even clearer, even more reliable picture of the market and your competitors' movements. Here’s a sneak peek at what’s shaped the quarter so far: 📉 Motor premiums are down 4.6% YTD 📉 Home premiums are down 1.7% YTD Let’s break it down ⬇️ 🚗 Motor Insurance: Tactical Moves & Tech Shifts 🔧 Several providers made technical underwriting changes last week, not massive price swings, but subtle shifts with real market impact. 📍 One PCW made changes to their journey for customers from Northern Ireland, now accepting NI driving licenses within the Motor journey. 📉 There have been notable and consistent shifts in quotability for several brands in the market, potentially indicating issues related to shared third-party partners. 📈 Competitive Playbooks Emerge: ▪️A top provider grew quotability by double digits and lowered premiums. ▪️Targeted age strategies show success, particularly among over-60s, without abandoning younger demographics. ▪️In niche segments, premium drops have led to sharp rank and share gains. 🆕 New entrants, new trust messaging, and a battle for the top PCW rankings is well underway. 🏠 Home Insurance: Subtle Stability, Strategic Shifts 💡 While premiums dropped just 0.4% week-on-week, beneath the surface it's all movement. ▪️Previous underperformers are rebounding, recovering lost share. ▪️Competitive gains driven by expanded footprint, especially in mid-sized property segments. ▪️Group-level shifts show clear rebounds from brands who adjusted pricing effectively. 📢 Quiet week on the branding front, no major entries, exits, or flashy promos, but the fight for visibility at the top of PCWs is intensifying. 💌 Want to see how your brand stacks up? Get deeper insights here https://hubs.ly/Q03fjMsp0 📩 Sharing this with your team? Invite colleagues to subscribe to our weekly newsletter for a sharper edge https://hubs.ly/Q03fjPL10 #InsuranceMarket #MotorInsurance #HomeInsurance #insurancedata #insuranceinsight #priceindex #InsurTech #InsuranceTrends #machinelearning #aiinsurance
Q1 Wrap-Up: Market Movements, Brand Strategy & What’s Next As Q1 winds down, competition in both Home and Motor insurance remains fierce, with strategic shifts, pricing anomalies, and platform glitches creating real impact for brands and consumers alike. Here’s what stood out this week ⬇️ 🚗 Motor Insurance: Strategic Swerves & Segment Battles 🔹 Premiums continue to deflate, but one major PCW is showing signs of inflation, tactical shifts are getting sharper and more precise. 🔹 Over-70s are now a key battleground, with new players disrupting the status quo. 🔹 Telematics-led policies are topping the charts with savvy behavioural pricing strategies. 🔹 Two brands confirmed market exits post-April 29, though both hint at a comeback. ⚠️ And… backend glitches on the 21st–22nd impacted quotability. Planned or accidental, these hiccups have had real market consequences. 🏠 Home Insurance: Stabilisation & Subtle Strategy 🔸 After a quarter of decline, home premiums look to have stabilised, what happens next is the big question. 🔸 One Bank-assurer and one Broker gained traction, particularly in higher tiers. 🔸 Messaging is shifting: brands are testing add-on upgrades, Trustpilot reviews, and alt-accommodation angles, but many miss the mark on clarity or cohesion. 🔸 One minor player exits the home space entirely. 💳 Premium Finance Alert With the Supreme Court reviewing Discretionary Commission arrangements, we'll be cutting through the noise to give you the facts that matter for your business. 🧠 Want to know how your brand fits into this shifting landscape? Get tailored insights https://hubs.ly/Q03dhf210 📩 Subscribe to our weekly newsletter https://hubs.ly/Q03dhjLy0 #GeneralInsurance #MotorInsurance #HomeInsurance #ConsumerIntelligence #InsuranceInsights #MarketTrends
🔎 This Week in Insurance: Market Trends & Strategic Shifts Another week brings noteworthy movements in the home and motor insurance landscapes. While the motor market remains steady, we're seeing some intriguing shifts in brand strategies. Meanwhile, home insurance prices have ticked up slightly after a six-week decline. 🚗 Motor Insurance: Stability with Strategic Adjustments The motor market remains relatively flat week-on-week, but some insurers are making targeted moves: ✅ Older drivers (60+): Some brands have increased their focus here, driving healthy uplifts and reducing average premiums. ✅ Younger drivers: Others are adapting via footprint expansion or premium changes, with mixed competitive outcomes. ✅ New product launch: An app-based driver score proposition has entered the market targeting digital-savvy customers. 🏠 Home Insurance: Price Adjustments & Market Movements After a period of decline, home insurance prices edged up slightly last week, with notable shifts: 📉 One provider dropped contents-only premiums by 12–18%, making it a strong competitor. 💳 Another cut its APR from 26.9% to 9.9%, signaling a cost-of-credit strategy shift. 📈 A different provider raised prices by 22%, impacting its competitive standing. Quotability Trends: 🔻 One insurer experienced a marked decline in quotability across all product tiers, likely linked to a new software system transition. 💡 How does your brand compare in this shifting market? Get deeper insights and stay ahead https://lnkd.in/e52WCM_8 📩 Know someone who should be tracking these trends? Invite them to subscribe to our weekly newsletter https://hubs.ly/Q03c6wqN0 #InsuranceInsights #InsuranceData #MotorInsurance #HomeInsurance
🔍 Another week, another shift in the insurance market. While some trends remain stable, competition is heating up as providers reposition themselves. This week, a significant APR reduction from a key home insurance provider marks a major shift in cost-of-credit strategy—potentially ahead of FCA intervention. 🚨 🔹 Motor Insurance Trends: 🚗 The market index continues to deflate, but some brands are making bold moves to gain market share. ⚡ A provider launched on another price comparison website, quickly climbing in competitiveness. 📈 A well-known insurer expanded its footprint among younger drivers, despite increasing average premiums. 🎁 A provider has launched a new tiered offering highlighting the inclusion of roadside assistance, bolstering their ability to stack out competitive positions. 🔹 Home Insurance Trends: 🏠 While prices remained stable, contents-only policies saw major adjustments—one provider dropping prices by 12-18%. 💳 A major brand cut APR from 26.9% to 9.9%, signaling a shift in cost-of-credit strategy. 📊 Some providers are tweaking monthly payment structures to appeal to new customer segments. Want to see how your brand stacks up against these market shifts? Get deeper insights here https://hubs.ly/Q03blLbj0 📩 Stay ahead of the competition, invite a colleague to join our weekly newsletter update https://hubs.ly/Q03blZNw0 #Insurance #MotorInsurance #HomeInsurance #MarketTrends #CompetitiveInsights #FCA #ConsumerIntelligence
🔎 UK Insurance Market 2025: How Falling Premiums and Declining PCW Traffic Are Reshaping Competition The UK insurance market is shifting rapidly in 2025. After a year of stabilisation, premiums are falling across both Motor and Home insurance but that’s not the only challenge. With fewer consumers shopping around, PCW traffic is declining, impacting acquisition opportunities for insurers. 📉 What does this mean for the market? ✅ Home insurance shake-up: Lemonade is now quoting on 50% of PCWs, while brands like Swinton and Safeguard have strengthened their positions. The AA has revamped its offerings with a tiered approach. ✅ Motor market price adjustments: Admiral has kicked off 2025 with price cuts, targeting younger drivers, while Geoffrey Essentials and Darwin have also reduced rates. Meanwhile, Hastings’ Direct YouDrive telematics product continues to dominate on PCWs. These trends signal a major shift in competition and strategy for insurers. As consumer engagement drops, insurers must rethink their pricing models and acquisition strategies to maintain growth. 📢 How is your business responding to these changes? Let’s discuss in the comments! Read the full analysis here: https://hubs.ly/Q039G-Rg0
🚗 Motor Insurance Market Update – What’s Happening This Week? 🚗 The motor insurance market is shifting, and if you’re not tracking the latest trends, you’re already behind. Here’s a quick snapshot of this week’s biggest movements: 📉 Deflation Continues Motor insurance premiums have hit their lowest point since the start of the year, signalling increased competition and evolving risk strategies. 💰 Premium Adjustments Multiple providers have cut prices by 2% or more, fuelling the downward trend. 📊 Competitive Shake-ups - Established brands are lowering premiums and gaining ground. - One major player has lost share across multiple product lines due to quotability challenges and market footprint shifts. - A lower-tier product is making waves in the 40-60 age group, while others are struggling in the 17-19, 20-29, 60-69, and 70+ segments. 🚀 Footprint Expansion & Quotability - A national and a regional provider expanded their footprint while increasing average premiums—suggesting a shift in targeting strategy. - A direct insurer saw a 6% uplift in quotability, with an essentials product jumping 13 places in competitiveness. - A mileage-based provider cut average premiums by £130, improving its competitive ranking by 29 places. Want to stay ahead of the curve? Our weekly newsletter gives you a front-row seat to the latest shifts in pricing, market share, and competitive movements. 📩 Subscribe now to get the full breakdown delivered straight to your inbox! https://hubs.ly/Q039cnsT0
With the power of machine learning, we’re not just enhancing our existing tools we’re reimagining them. We’re taking our unique, proprietary datasets and using them to help clients make smarter, faster decisions. We’re translating insurance insights into action that drives real measurable success. We’re finding new ways to help our clients compete and win. Our new capabilities empower clients to: Scenario Modelling – Simulate different strategies to understand potential outcomes before making critical decisions. Translating Insight Into Action – Move beyond data and insights to drive strategic, impactful actions. Smarter, Faster Decisions – Respond quickly and confidently to market changes. If you would like to talk more about how these new capabilities can help you to optimise, compete, find, keep and own your unique competitive space comment below or send us a message.