CXG

Report Available: Thailand And The White Lotus Effect When The White Lotus Season 3 chose Thailand as its backdrop, it wasn’t just a cinematic decision—it was a strategic move that spotlighted the nation’s evolving luxury travel offering. From the serene shores of the Four Seasons Resort Koh Samui to bespoke “Lotus Awakening” wellness experiences, Thailand is leveraging the power of "setjetting" to attract high-net-worth travelers seeking more than just relaxation. Today’s luxury traveler is craving more: immersive storytelling, curated well-being, and destinations that offer both prestige and purpose. Explore how Thailand is reshaping the luxury hospitality narrative in our latest report. Download the report by visiting: https://lnkd.in/dh9WQFRy #CXG #CX #Customerexperiencegroup #customerexperience #thailand #thewhitelotus #whitelotus #whitelotusseason3 #thoughtleadership #wellness #healthandwellness #luxurybrands #luxuryhospitality #hospitality #luxuryindustry #luxury #industryreport

For CX to be effective, the entire ecosystem must work in harmony. We take a comprehensive approach, assessing both on-stage elements – direct customer interactions – and off-stage factors, including your CX strategy, tools and processes, learning and development activities, and employee experience. Start your project today and learn more by visiting: https://lnkd.in/dm7xiNf6 #CXG #CX #Customerexperiencegroup #customerexperience #cxecosystem #luxury #luxuryindustry #luxurybrands #luxurysector #consulting #cxconsulting

From luxury acquisitions to creative pop-ups and executive shakeups! A major fashion group has acquired a storied Italian house, marking a bold move in brand repositioning. Leadership transitions are underway across several maisons, pointing to strategic growth in key markets. In beauty, an interactive skincare event takes over Paris, while a silk investment signals heritage preservation. Catch the latest updates shaping luxury’s future! Link in comments. 👇 #CXG #CX #Customerexperience #Customerexperiencegroup #Luxury #Luxurybrands #Industrynews #Prada #LVMH #Chanel #Orient #Lancome #Balenciaga #Mytheresa #Mclaren

Global trade is entering a new era of uncertainty. With recent tariff surges and increasing economic volatility, luxury brands face growing challenges, from currency fluctuations to rapid price shifts across key markets. Now more than ever, it’s time to monitor and adapt your Pricing Strategy. CXG’s Price Intelligence solution empowers you to monitor competitor pricing and make data-driven decisions that protect your margins to achieve your strategic price positioning. Whether you're navigating the volatile market or planning your next strategic move, we help you stay one step ahead, confidently and consistently. 📊 Stay informed. 📈 Stay competitive. 🛍 Stay true to your brand. 👉 Start your Price Intelligence project today by visiting: https://lnkd.in/dqTrQKn3 #CXG #Luxury #LuxuryRetail #PricingStrategy #Pricing #Data #Strategy #Retail #MarketIntelligence #CX #Tariffs #RetailStrategy #Inflation #economy

In luxury beauty retail, there’s a common belief that when client advisors recommend additional products, customers see it as pushy or just another sales tactic. But what if that’s not entirely true?   Our 2024 luxury beauty benchmark data from our proprietary Purchase Intention Index, which asks customers “𝐁𝐚𝐬𝐞𝐝 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐀𝐝𝐯𝐢𝐬𝐨𝐫, 𝐰𝐡𝐢𝐜𝐡 𝐬𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭 𝐛𝐞𝐬𝐭 𝐝𝐞𝐬𝐜𝐫𝐢𝐛𝐞𝐬 𝐲𝐨𝐮𝐫 𝐢𝐧𝐭𝐞𝐧𝐭 𝐭𝐨 𝐛𝐮𝐲 𝐚𝐭 𝐭𝐡𝐢𝐬 𝐬𝐭𝐨𝐫𝐞?” shows a clear trend: when client advisors introduce additional items, customers are significantly more likely to express strong intent to purchase. • Among customers who were introduced to complementary or additional products during their visit, 56% 𝐞𝐱𝐩𝐫𝐞𝐬𝐬𝐞𝐝 𝐬𝐭𝐫𝐨𝐧𝐠 𝐢𝐧𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐭𝐨 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐟𝐫𝐨𝐦 𝐭𝐡𝐢𝐬 𝐬𝐭𝐨𝐫𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞. • In contrast, for those who were not introduced any additional products during their visit, 𝐨𝐧𝐥𝐲 31% 𝐬𝐚𝐢𝐝 𝐭𝐡𝐞𝐲 𝐰𝐨𝐮𝐥𝐝 𝐝𝐞𝐟𝐢𝐧𝐢𝐭𝐞𝐥𝐲 𝐛𝐮𝐲 𝐟𝐫𝐨𝐦 𝐭𝐡𝐢𝐬 𝐬𝐭𝐨𝐫𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞. Zooming in on common practices from the major beauty brands across regions, our data also highlights notable regional differences:   • In 𝐀𝐬𝐢𝐚, beauty client advisors tend to be more proactive, with cross-selling attempts reaching ~80%. • In 𝐄𝐮𝐫𝐨𝐩𝐞 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐀𝐦𝐞𝐫𝐢𝐜𝐚𝐬, beauty client advisors take a more cautious approach, introducing additional items in only ~50% of cases. • The 𝐌𝐢𝐝𝐝𝐥𝐞 𝐄𝐚𝐬𝐭 region falls in between, with a cross-selling rate of 62%. ✅𝐓𝐡𝐞 𝐤𝐞𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: Cross-selling presents a valuable opportunity for luxury beauty brands - not only to boost sales but also to elevate the shopping experience. However, approaches vary significantly across regions. Is this due to local consumer preferences? Or are there untapped opportunities waiting to be explored in certain regions? Share your thoughts with us! #CXG #CX #Customerexperiencegroup #customerexperience #benchmarkdata #datainsights #luxurybrands #luxury #luxurybeauty #beautybrands #luxuryindustry #crossselling #upselling

When assessing your in-store retail performance, what type of insight matters most? Is it about execution, luxury standards, team dynamics, or competitive positioning? Cast your vote below! #CXG #CX #Customerexperiencegroup #customerexperience #luxury #luxurybrands #luxuryindustry #RetailAssessments #LuxuryRetail #RetailExcellence

How do you elevate a prestigious watch event into an industry-defining experience? A renowned watch group partnered with us to amplify visibility, double attendance, and craft a standout journey for over 50 brands and thousands of visitors. Through real-time feedback and targeted recommendations, we helped transform the event into one of the most talked-about of the year. Read the full case study to discover how strategy met excellence. Visit: https://lnkd.in/dWcHsH-J #CXG #CX #Customerexperiencegroup #customerexperience #luxuryevents #luxury #luxuryindustry #luxurywatches #luxurysector #eventexperience

From leadership shifts in Parisian retail to fresh entries in eyewear and hospitality! This week, a major retail group unveils a joint leadership structure for two iconic department stores, aiming to align their distinct identities and broaden appeal beyond tourism. In the fashion world, a luxury house debuts its first sunglasses line, blending signature design codes with eyewear craftsmanship. Catch up on the latest moves in luxury retail, design, and experiences. Link in comments. 👇 #CXG #CX #Customerexperiencegroup #Customerexperience #Luxury #Luxurybrands #Industrynews #LVMH #Louboutin #LouisVuitton #Goldmansachs #Aquazzura #Burberry #OnHolding #YNAP #RalphLauren #Skims

Our NPS Activation Workshops are the bridge between understanding your NPS results and truly harnessing them. Specifically designed to increase team engagement with your NPS program, our workshops aid in building comprehensive action plans and coaching activities for client-facing teams. Start your workshop today. Visit https://lnkd.in/eps-2SRi #CXG #CX #customerexperiencegroup #customerexprience #NPS #workshop #luxury #luxurybrands #luxursector #luxuryindustry

Navigating the competitive landscape of luxury retail demands more than just surface interactions, it requires a deep, genuine understanding of your clients’ needs and expectations. We offer a focused exploration of the intricacies of customer behaviors, experience expectations, purchase dynamics, and the relationship your customers have with luxury. This targeted analysis helps your brand identify and bridge gaps in the customer journey, from initial interest to post-purchase satisfaction. Visit https://lnkd.in/dr-JCGSp and get started today! #CXG #CX #customerexperience #customerexperiencegroup #luxurycx #luxury #luxurybrands #understandingcustomers #luxurycustomers #customerretention #customerbehavior #consumerbehavior #luxuryindustry