Service access with Managed Apple Accounts
What Managed Apple Accounts can access
Managed Apple Accounts have access to many Apple technologies, apps, and services, including:
iCloud services
Continuity between devices
Education and business services
Apple Developer programs and services
Collaboration and communication services
Some services require a device with iOS 17, iPadOS 17, macOS 14, visionOS 1.1, or later. (All roles except the role of Student in Apple School Manager can sign in on Apple Vision Pro.)
Note: Not all of these services below are available in all countries or regions.
iCloud services
If permitted, iCloud data can be accessed on devices and by signing in to iCloud.com from an iPhone, iPad, Mac, or Apple Vision Pro.
To modify access requirements and configure which services are available to users, see Customize user access to certain apps and services.
App name or service | Can share data to iCloud? | Description |
|---|---|---|
 Apple Wallet |
| The app appears, but organizations can add only student ID cards and employee badges. |
 Calendar |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Contacts |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 FaceTime |
| Call records for:
|
 Freeform |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Health |
| Can’t be shared to other devices signed in with the same Managed Apple Account. |
 iCloud Backup |
| Can be shared to other devices signed in with the same Managed Apple Account. |
iCloud Drive |
| Can be shared to other devices signed in with the same Managed Apple Account. |
iCloud Keychain |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Image Playground history |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Messages in iCloud |
| Can be shared to other devices signed in with the same Managed Apple Account. (Only if turned on.) |
 News |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Notes |
| Can be shared to other devices signed in with the same Managed Apple Account, but users can’t share to “Anyone with the link.” |
 Phone |
| Call records for:
|
 Photos |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Reminders |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Safari |
| Can be shared to other devices signed in with the same Managed Apple Account. |
 Siri |
| Can’t be shared to other devices signed in with the same Managed Apple Account. |
 Stocks |
| Can be shared to other devices signed in with the same Managed Apple Account. |
Continuity services
Users can use the following features between devices when signed in with the same Managed Apple Account as the primary account on both devices:
Continuity service | Availability |
|---|---|
AirDrop |
|
AirPlay to Mac |
|
Auto Unlock |
|
Continuity Camera |
|
Continuity Markup and Sketch |
|
Handoff |
|
Personal Hotspot |
|
iPhone cellular calls |
|
iPhone Mirroring |
|
Sidecar |
|
Universal Clipboard |
|
Universal Control |
|
Education and business services
Note: In the table below, Sign in with Apple at Work & School is the only service available to users with the role of Student.
Service | Availability |
|---|---|
Sign in with Apple at Work & School | Employees, instructors, and students can sign in with their Managed Apple Accounts to access apps and websites that support Sign in with Apple. Users with the role of Administrator, Site Manager, and People Manager can control which apps can be used with Sign in with Apple. Requires devices with iOS 16, iPadOS 16.1, macOS 13, or later. For more information, see Use Sign in with Apple. |
If enabled by the organization. | |
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| |
Users have access with a personal account. The CSM must remove the personal Apple Account and replace it with a Managed Apple Account. | |
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Apple Developer programs and services
Service | Availability | Description |
|---|---|---|
| Managed Apple Accounts (except users with the role of Student) can be:
| |
| Managed Apple Accounts (except users with the role of Student) can use Xcode Cloud. |
Communication and collaboration services and apps
iMessage: iMessage is a messaging service for iPhone and iPad devices, Mac computers, Apple Watch, and Apple Vision Pro that allows one-to-one or group chats, with messages that can include attachments such as photos, contacts, and locations. Messages appear on all these devices where a user is signed in. iMessage uses Apple Push Notification service (APNs) and end-to-end encryption with keys known only to the sender and receiver. Apple can’t decrypt messages, and messages aren’t logged. Using the cellular connection on an iPhone or iPad with cellular service, normal carrier data rates may apply. Messages may be sent as SMS when iMessage is unavailable; carrier messaging fees apply.
FaceTime: FaceTime is the Apple video and audio calling service. FaceTime calls use the APNs to establish a connection and then uses two protocols—the Internet Connectivity Establishment protocol and the Session Initiation Protocol—to create an encrypted stream. Users can communicate between any mix of supported Apple devices using FaceTime.
Collaboration apps: The following apps can be used to collaborate with other Managed Apple Accounts (and in some cases, personal Apple Accounts): Keynote, Numbers, Pages, Reminders, and Notes.
The following collaboration and communication services may be available based on specific criteria.
Service | Apple School Manager availability |
|---|---|
iMessage | Turned off by default. |
FaceTime | Turned off by default. |
Collaboration on documents using Keynote, Numbers, Pages, Reminders, and Notes | Collaboration within the organization turned on by default. |
To modify communication and collaboration rules or turn off document sharing, see Customize user access to certain apps and services.
What Managed Apple Accounts can’t access
Managed Apple Accounts can’t access or use certain Apple services or apps.
iCloud services
App name or service | Availability | Description |
|---|---|---|
Home |
| The app appears, but the user can’t add HomeKit devices to the Home app. |
Find My |
| The app appears, but the user can’t use it. |
Journal |
| The app appears, but the user can’t use it. |
iCloud Family Sharing |
| Managed Apple Accounts can’t use this feature. |
iCloud Mail |
| Managed Apple Accounts can’t use this feature. |
Sign in to iCloud for Windows |
| Managed Apple Accounts can’t use this feature. |
iCloud+ services (Private Relay, Hide My Email, Custom Email Domain) |
| Managed Apple Accounts can’t use these features. |
Prepare for new [iPhone] or [iPad] in Settings > General > Transfer or Reset |
| Managed Apple Accounts can’t use this feature. |
Apple Developer apps
App | Availability |
|---|---|
TestFlight |
|
Media services
Media service | Availability |
|---|---|
Apple Arcade |
|
Apple Fitness+ |
|
Apple Music |
|
Apple Music radio |
|
Apple News+ |
|
Apple One |
|
Apple TV+ |
|
Apple TV
Apple TV | Availability |
|---|---|
Sign in on Apple TV |
|
Store content
Users can browse, but not purchase, paid or free apps and content in the following online stores.
Store | Availability |
|---|---|
App Store |
|
iTunes Store |
|
Apple Books |
|
Use Managed Distribution to deploy content in a scalable way to managed devices. For more information, see Select and buy content.
Shared iPad with Managed Apple Accounts
Shared iPad can be used only with Managed Apple Accounts. When Shared iPad is configured, certain apps and services can’t be used. The following settings can’t be managed by a user with Shared iPad.
iPad settings category | Items unavailable with Shared iPad | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[Touch ID] or [Face ID] & Passcode | Entire section is removed | ||||||||||
Control Center | Adding or removing items from Control Center | ||||||||||
Display & Brightness | Auto-Lock | ||||||||||
General | The ability to search Settings using the Search bar, AirDrop (Contacts Only is unavailable), Software Update, Background App Refresh, Finder Wi-Fi Sync, Storage Management, Device Management, Reset, Shut Down | ||||||||||
Media | Music, TV, Books, Game Center, TV Provider, Wallpaper, Measure | ||||||||||
Networking | Cellular Data, Carrier, Personal Hotspot, VPN | ||||||||||
News Publisher | The user can’t use News Publisher to manage channels in Apple News. | ||||||||||
Notification information | Notifications, Sounds, Do Not Disturb, Screen Time | ||||||||||
Privacy | Motion & Fitness, Share iCloud Analytics Limiting Ad Tracking is on and can’t be turned off | ||||||||||
Apple app availability
For greater focus, Shared iPad hides following apps.
App | Availability | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
 Find My |
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 Home |
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 Tips |
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