metaforce

Customer expectations are rising fast. To meet them, businesses need more than automation—they need hyperautomation. In this new article, Henrik Allert Chief Product Officer at Metaforce, explores what hyperautomation really means for customer communication and experience management (CCM & CXM)—from API-first architecture to AI and low-code tools that power dynamic, real-time interactions. If you’re rethinking how you engage with customers across channels, this is a must-read. 📖 Read the full article: Hyperautomation in customer communications: What it means for your business https://hubs.li/Q03jcZ3g0 #Hyperautomation #CCM #CXM #CustomerExperience #AI #LowCode #DigitalExperience #Metaforce

🔒 Are outdated customer communication systems putting your business at risk? In financial services, trust is everything. Yet many firms still rely on legacy communication systems that are slow, insecure, and struggling to keep up with modern demands. In her latest article, Berit Petters Sales Director at Metaforce, explores: ✅ The compliance and security pitfalls of legacy CCM platforms ✅ Why cloud-based solutions offer better protection and agility ✅ The real cost of delaying digital transformation 📖 Read the full article to understand why modernizing your CCM systems isn’t just smart—it’s critical: https://hubs.li/Q03hvfP70 #FinancialServices #CustomerExperience #DigitalTransformation #CCM #Compliance #CyberSecurity #Fintech #Metaforce

📢 Digital accessibility is no longer a “nice to have”—it’s essential. In his latest blog, Johan Junge explains why accessible customer communications are critical for compliance, customer retention, and brand reputation. With regulations like the European Accessibility Act coming into effect, companies that don’t prioritize inclusive design risk losing customers and falling behind. 🔍 Read the blog to learn: - Why accessibility matters now - The impact on customer loyalty and brand trust - How modern CCM and IXM systems help you stay compliant - Practical tips to design more inclusive digital experiences 📖 https://hubs.li/Q03gllkk0 #DigitalAccessibility #InclusiveDesign #CustomerExperience #AccessibilityMatters #Metaforce

🚨 Still relying on on-premise CCM systems? It might be costing you more than you think. In her latest blog, Maria Stridh Salomon breaks down the hidden costs, security risks, and missed opportunities tied to legacy customer communication platforms—and why cloud-native CCM is the smarter choice for compliance-heavy industries like banking and insurance. 👉 Learn how cloud CCM helps: 🔹Eliminate maintenance headaches 🔹Strengthen data security and regulatory compliance 🔹Scale seamlessly with your business 🔹Boost customer engagement and satisfaction 📖 Read the full article: Cloud CCM: Why on-premise systems are holding your business back - https://hubs.li/Q03fl6l90 #CloudCCM #DigitalTransformation #CustomerExperience #Metaforce

✅ Off-the-shelf CCM & CXM platforms offer a future-proof way to maintain security, compliance, and operational efficiency—while eliminating the hidden costs of custom-built solutions. 💡 Download our latest paper to learn how these platforms: 🔹 Simplify compliance with pre-configured regulatory workflows 🔹 Enhance security through enterprise-grade cloud infrastructure 🔹 Scale with ease to meet evolving business needs 🔹 Reduce risks and costs while improving customer engagement 🔗 Get your free copy here: https://hubs.li/Q03ctcPV0 #Compliance #CustomerExperience #CCM #CXM #DORA #GDPR #DigitalTransformation #Metaforce

🌟 From static communication to interactive customer engagement—why hybrid is the future 🌟 At Insurance Innovators Nordics in Copenhagen, our CEO, Johan Junge shared insights on the critical shift happening in customer communication. Customers expect real-time, digital interactions, yet structured documents and compliance remain essential. The answer? A hybrid approach – where traditional communication and interactive experiences work together to drive engagement, efficiency, and compliance. This isn’t just an IT project. To succeed, business teams must take the lead, leveraging the right tools to transform static documents into meaningful customer interactions. Explore how a hybrid model can give your business a competitive edge and create more value for your customers. 👉 Read the blog: https://hubs.li/Q03bGGPp0 #HybridCommunication #CustomerExperience #DigitalTransformation #InsuranceInnovators #CX #CustomerEngagement

Our CEO Johan Junge is on stage right now talking about the shift from customer communication to customer interaction at Insurance Innovators Nordics

The metaforce team are at Insurance Innovators Nordics today and tomorrow, so come by our stand and say hi! And be sure to catch our CEO Johan Junge on stage 3 today at 3pm, talking about "the shift from customer communication to customer interaction"

🚀 Boost Your Business with CRM and CCM/IXM Integration! 🚀 Unlock efficiency and enhance customer interactions with our latest guide, "The Power of CRM and CCM/IXM Integration." Why integrate? 🔹 Seamless Customer Experiences 🔹 Efficient, Automated Workflows 🔹 Real-Time, Tailored Customer Communications Dive in to prepare your business for a dynamic future today. 👉 No form fill required, instant access! https://hubs.li/Q037X6r-0 #CRM #CCM #IXM #BusinessInnovation #CustomerEngagement

We are really looking forward to Insurance Innovators Nordics next month in Copenhagen. Come by our stand (no. 9), say hi to the team, and be sure to catch our CEO Johan Junge on stage 3 (Transformation stage) at 2.40pm, Day 1. He will be talking about "The shift from customer communication to customer interaction". #IINordics25 #networking #inspiration