En mi experiencia, he cuestionado su actitud a recibir retroalimentación, les pido que me den ejemplos, de como ese tipo de respuestas o actitud le ha beneficiado en el logro de sus objetivos. En base a esa respuesta conversamos acerca de lo difícil que pudo volverse esa situación desde quiebres en las relaciones con colaboradores, hasta las dificultades que esto le provocó con otras áreas del negocio. De esta forma y a partir de su propia experiencia mis coaches se han enfrentado directamente a esta barrera, facilitando la conversación y reorientación.

Helping a client overcome resistance to feedback requires a mix of mindset shifts, strategic coaching, and practical exercises. First, help them see feedback as a tool for improvement, not criticism. Ask open-ended questions and address underlying fears like fear of failure, imposter syndrome, and past negative experiences. Also, help the client create a Safe Feedback Environment, Introduce small, Low-Risk Feedback Moments, and teach them to Respond Constructively.

Use the “Feedback Acceptance Framework”: • Reframe feedback as a growth tool: Help your client see feedback as a pathway to success rather than criticism, emphasizing how it accelerates their professional development. • Model active listening: Demonstrate how to process feedback constructively by listening without defensiveness, asking clarifying questions, and extracting value from each comment. • Turn feedback into action: Work with them to set specific, achievable goals based on the input received, fostering accountability and measurable progress. This approach helps clients embrace feedback with confidence, transforming it into a driver for career growth.

It all depends on the approach with your client. Everyone can be provided with feedback but you must read the energy and the room. The SBI method assists with this approach. Describe the Situation, the Behavior, and the Impact of their actions. This makes the feedback more objective and less likely to feel like a personal attack.

Help your client see feedback as a growth tool, not criticism. Encourage an open mindset by highlighting how successful professionals actively seek and apply feedback to improve. Create a safe space for discussion, focusing on strengths while addressing areas for growth. Share real examples of how feedback has propelled careers forward. By shifting their perspective and showing its value, you can help them embrace feedback as a powerful tool for long-term success.