The Platform Development Officer Assists the Platform Development Head/ Team Lead in monitoring the development and testing of new services, features, enhancements of the bank’s digital platforms.
Responsibilities
Requirements Gathering
Serves as liaison between business and IT to define the project requirement
Participates in product development and system evaluation
Attends vendor presentation/walk thru
Evaluates the user request for system revision or enhancement
Prepares and approves requirement specifications in standard format under the supervision of the Platform Development Team Lead
Reviews the business requirements to ensure consistent customer experience and endorse to technical team for development
Project Documentation
Assists the Platform Development Team Lead to prepare project documentation as necessary
Reviews the technical documents such as BRD, FSD, COR, RASIMP, etc.
Reviews the technical design including screens design and flow to ensure consistent customer experience
User Training
Supports user training, education, tutorial, and orientation about the supported systems
Project Implementation and Monitoring
Ensures the quality of features through various user acceptance testing (UAT) activities in coordination with System Quality Assurance (SQA) teams
On-boards new products and services as well as enhancement to existing services which includes review of requirements prior to endorsement for implementation by SQA
Attends regular stand-up meetings
Follows standard in project management as required by PIO
Monitors project progress and performance
Regularly reports accomplishments and status of ongoing initiatives to Platform Development Head
Continuously reviews the procedures to improve process and reduce TAT (Turnaround Time)
BAU Support
Ensures business as usual by providing system support to the corresponding business unit of each team
Conducts pre-production script execution testing
Conducts pre-production validation of customized set-up
Conducts production issue replication in UAT environment
Others
Handles assigned systems
Performs Personnel Administrative Functions
Implements Special Projects as needed.
Performs all other related Platform Development functions which may be assigned by the Division/Department Head
Qualifications
Bachelor’s Degree in any 4-year course
Must have experience in Digital Banking platforms
Must have experience or background in financial services, banking, business management and/or Information Technology (IT)
Must be proficient in basic computer applications (Microsoft Word, Excel, and PPT)
Must have Project Management skills and experience
Must have Above-average communication skills, and proficient in oral and written communication
Must be empathetic, and understand the needs of the clients
Must be team player, collaborative and can work with different workstreams
Must be organized and can work effectively independently and with teammates
Has the ability to apply sound problem-solving techniques to various situations
Has knowledge in Risk Management and Compliance
Has familiarity with mobile operating systems (iOS, Android, etc.)
Has knowledge in banking products and services
Seniority level
Entry level
Employment type
Full-time
Job function
Iba pa
Industries
Banking
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