NACO, Netherlands Airport Consultants

NACO’s CX Quick Scan is now available online. 🌟 Quickly assess your airport’s customer experience maturity and get immediate insights to identify short-term solutions and shape long-term strategy. 💡 Our scan covers five key themes to holistically evaluate your current level of customer experience: • Understanding customers • Setting goals • Designing the experience • Implementing ideas • Measuring impact Ready to elevate your airport’s customer experience? Start your no-obligation CX Quick Scan 👉https://lnkd.in/eteBccPN Adam Ekman Pedersen Marije Teerling (PhD) | Tom Mockett | Jelmer van der Meer | Esther Kromhout | Peter Rieff | Amir Sedighi , BSc, PEng, PMP®, AVSEC PM, ITIL®, COBIT 5 | Tim van Vrijaldenhoven #CustomerExperience #CXQuickScan #Aviation #PassengerExperience

Only a week to go until the 2025 Passenger Terminal EXPO & CONFERENCE ✈️ in Madrid! We’re excited to be part of several expert panels exploring the future of airport design and sustainability 🌍 📆 Tuesday, 8th April: ⏰09:05-10:05 CET Peter Rieff moderates a panel discussion exploring: Gateways to the Americas – challenges and opportunities of hub airports to balance capacity and customer experience ⏰09:35-10:35 CET Vivekanandhan Sindhamani will facilitate: Challenges and benefits of integrating alternative fuels in airport development ⏰16:30-17:30 CET Barth Donners will lead the discussion on: Air-to-rail hubs as connectors for regional economic growth 📆 On Thursday 10th April: ⏰ 09:30-09:55 CET Pedro Borges will be speaking alongside Pieter Huiszoon from Rotterdam The Hague Airport on: Integrating customer experience insights with sustainable terminal design Find us at stand 1002, Hall 10, to learn how we are shaping a passenger-centric future for aviation ✈️ Interested in learning more about how we can enhance your projects? Why not book a meeting with us! 👉 https://lnkd.in/eGtYeFgA #PTExpoConf #Aviation #PassengerExperience #SustainableAviation #Airports #ResilienceByDesign

Ready to take your airport’s customer experience to the next level? 🛫 Airports are evolving into destinations in their own right, and customer experience solutions must be at the heart of airport design. Giving customers a positive experience will pay dividends, driving everything from improving propensity to choose your airport over your competitor’s, to increasing non-aeronautical spend. Over the coming weeks, we will be sharing a series of insights to help you make the most of customer experience opportunities. Follow us here and check out our customer experience insights page 👉 https://lnkd.in/ehuWRs7z Adam Ekman Pedersen | Marije Teerling (PhD) | Tom Mockett | Peter Rieff | Jelmer van der Meer | Tim van Vrijaldenhoven | Amir Sedighi , BSc, PEng, PMP®, AVSEC PM, ITIL®, COBIT 5 #AirportCustomerExperience #CustomerExperience #Aviation #PassengerExperience

Royal Schiphol Group wants to be fully circular by 2050. ✈️   So when Schiphol Airport needed a new vehicle security checkpoint, the Benthem Crouwel NACO team rose to the challenge of creating a secure building that complemented existing structures and used materials harvested on site. ♻️   ⚖ The resulting Checkpoint 90 struck a perfect balance between aesthetics and sustainability, scoring highly on the Building Circularity Index (BCI), while adhering to the airport’s visual quality standards.    We’re delighted that ACI World - Airports Council International has featured our project https://lnkd.in/e8qtXuvG   If you want to find out more about the opportunities urban mining offers, get in touch with the team.   John Hijma | Alberte van Santen - Harmsen | Alina Zaytseva   #CircularEconomy #UrbanMining #Aviation #Airports

Fasten your seatbelts, the team are gearing up to take-off for the 2025 Passenger Terminal EXPO & CONFERENCE ✈️ The Expo is set to be the most important international airport networking event of the year, and our team of experts will take to the stage in several panels, sharing exciting new insights and innovations you won’t want to miss! 🌐 Come and visit us at stand 1002, Hall 10, to explore our ground breaking work and discover how we’re transforming the industry.💡 Want to dive deeper? Book a meeting with us and let’s explore how we can collaborate! 👉 https://lnkd.in/eGtYeFgA We hope to see you in Madrid! #PTExpoConf #Aviation #PassengerExperience #SustainableAviation #Airports #ResilienceByDesign

As airport engineers, we are immensely proud of our work on Daxing Airport near Beijing. It's an honour to see Luchtvaartnieuws.nl feature us on the cover of their March issue! Congratulations to NACO’s Tim van Vrijaldenhoven for his insightful interview. Royal HaskoningDHV #aviation #engineering #architecture

In just over two weeks, we will be touching down at the 2025 @Passenger Terminal EXPO & CONFERENCE ✈️ in Madrid! Don’t miss our very own Pedro Borges as he speaks with Pieter Huiszoon, Airport Development Manager at Rotterdam The Hague Airport, about the future of terminal design - where customer experience and sustainability go hand in hand. 🤝 📆 From 09:30-09:55 on 10th April, they will explore how this approach meets today’s passenger needs while preparing for the future. Be sure to visit us at stand 1002, Hall 10, to learn more about our latest work, or book a meeting us to connect with us directly! 👉 https://lnkd.in/eGtYeFgA #PTExpoConf #Aviation #PassengerExperience #SustainableAviation #Airports #ResilienceByDesign

We are excited to contribute to enhancing aviation safety in Africa! 🛫 Today, Aviassist, a non-profit organisation, launched a four-day course on Airport Engineering & Safety in Kigali, Rwanda. Our experts, Helena Jurado López and Kreanta Moodley, are volunteering their time to educate airport and airline personnel, as well as university professors, on the best practices for designing, building, and operating airports to prevent aviation accidents and incidents. #EnhancingSocietyTogether #NACOAviationAcademy

Not long now until we’re in Madrid at the 2025 Passenger Terminal EXPO & CONFERENCE ✈️ – where innovation meets sustainability in airport design! 📆 Join us on Day 1 for a series of expert-led panels addressing key industry challenges: ✈ 09:05-10:05 CET, Peter Rieff moderates ""Gateways to the Americas – challenges and opportunities of hub airports to balance capacity and customer experience”, which will discuss how customer experience should be at the heart of planning and design. 🌱 09:35-10:35 CET, Vivekanandhan Sindhamani will facilitate ""Challenges and benefits of integrating alternative fuels in airport development"", where the potential of hydrogen will be explored. 🚆 16:30-17:30 CET, Barth Donners leads “Air-to-rail hubs as connectors for regional economic growth”, delving into best practice surrounding multimodal development at airports. Don't miss out on the opportunity to also connect with the team at stand 1002, Hall 10, to discover our latest projects and innovations! Let’s shape a more sustainable, resilient aviation industry together - book a meeting with us! 👉 https://lnkd.in/eGtYeFgA #PTExpoConf #Aviation #PassengerExperience #SustainableAviation #Airports #ResilienceByDesign

At NACO we recognise the huge value to our business and that of our clients in bringing diverse voices, backgrounds, and perspectives together. In the last few years our female:male ratio has risen from 1:4 to 1:3 and women have made up 50% of our recent management hires. We want to be part of a diverse and inclusive aviation industry and are proud of the role we are playing in building it. 🛫 Esther Kromhout #IWD2025 #InternationalWomensDay #WomeninAviation