Swish reposted this
How a Free Coaster Influenced My Coffee Order: I was browsing through different delivery apps after a long day of work, trying to find the perfect cold coffee to unwind. When I added the cold coffee to my Swish cart, something caught my eye. A free coaster had been automatically added to my order. It wasn’t a big promotion, but something about that small addition made the decision for me. I clicked on the order, and when it arrived, I placed the coaster right on my work desk. It was nothing but a small wooden coaster, but I was very happy when I received it. This little surprise made me realize that sometimes it’s the small, unexpected touches that can create the most memorable customer experiences. It wasn’t about the value of the coaster, but the thoughtful gesture that left a lasting impression. Small details like these can have a huge impact on customer loyalty and decision-making. It’s the unexpected, thoughtful gestures that truly make a difference.