Stonly

Does your BPO customer support relationship feel more transactional than collaborative? If so, you’re not alone. BPOs often feel far removed from internal support teams. But they don't have to be. BPOs that collaborate with in-house support deliver better results. At Stonly, we’ve helped hundreds of clients enhance their BPO partnerships by providing the tools they need to automate resolutions, reduce handle time, and eliminate errors. In our latest article, we explore the strategies we’ve discovered for optimizing BPO management: https://lnkd.in/ePj-vwtu

We’re proud to help Ryne Sorensen the Zeel team improve the agent experience and deliver faster, more reliable support! Zeel’s Challenge: Their global support team follows detailed trust and escalation processes that must be executed flawlessly. They needed a knowledge solution that made procedures easy to find, follow, and maintain—without adding complexity. With Stonly, Zeel’s team works more efficiently, and agents are always confident they’re following the right process. The Results: ✔️ Agents identify the right solutions 30% faster ✔️ Customers using Stonly guides gave a 15% higher CSAT rating ✔️ Agents and content creators love how easy it is to use Read the full story: https://lnkd.in/evDEDQNw

Fastned’s team doubled in size last year, making onboarding a constant priority. With knowledge spread across multiple sources, agents needed faster, easier access to information. We recently caught up with Theresa Tacite, 👨🏼💻 Daniel Vischjager, and the Fastned team to learn how Stonly helped them: —Reduce agent onboarding time by 50%, so new agents are ready to take calls within one week. —Deliver faster, more consistent responses with easy-to-access knowledge. —Onboard internal colleagues in just one hour to handle ticket surges. Read the full story to see how they did it: https://lnkd.in/ekmExyF6

We are excited to partner with Generali Engagement Solutions GmbH on the launch of their new interactive help center! Designed to empower customers with self-service solutions, the help center is already simplifying processes and reducing support requests, enabling agents to focus on more strategic, high-value tasks. With our Salesforce integration, Generali Vitality’s agents gain actionable context to resolve inquiries faster and more accurately, ensuring a seamless support experience for customers. And this is just the beginning! Generali Engagement Solutions will soon expand the help center across all seven European markets and integrate it into their mobile app for real-time, in-the-moment assistance wherever customers need it. Check out the full announcement: https://lnkd.in/eb-PDN4b

We’re hiring on our product team!

Join Our Team! 🚀 We’re looking for a skilled Product Manager to help shape and drive the development of our innovative, customer-centered solutions. In this role, you’ll work closely with cross-functional teams to build impactful products that make a difference.  💡 What You’ll Bring: A passion for AI and experience translating user needs into scalable, impactful product features.  🌎 Location: Poland/Kraków (with remote flexibility)  🔗 Learn more and apply here: https://lnkd.in/dP2ifY-6

We’re excited to announce that Stonly will be attending #aiPULSE by Scaleway 2024 on November 7th at STATION F in Paris! Our Polish team members will be part of the European delegation, joining startups and AI builders from across the continent to celebrate and contribute to the thriving European AI ecosystem. 🇪🇺 If you’re attending ai-PULSE 2024, we’d love to meet you there! If you haven’t pre-registered yet, you can follow this link: https://lnkd.in/eQujjVvU Let’s connect and collaborate to shape the future of AI together. See you there! 🇫🇷

We all know that customer service roles have inherently high turnover rates. In a job where people often leave quickly, spending weeks training agents who then leave is not a good use of time. To address this, forward-thinking customer service leaders integrate onboarding into agents’ regular workflows. That way, agents can perform their jobs in real-time rather than trying to learn everything during training. This gets them up to speed faster without compromising support quality. For more on this, our Customer Service Leader Playbook has a whole section on ramping up new agents: https://lnkd.in/eRUJNVbc CC: Yoram Baltinester

🌟Join us at Stonly! 🌟 We are seeking a Customer Implementation Manager to champion Stonly’s onboarding for our clients. If you excel in balancing technical expertise with top-notch customer experience, we want you on our team! The role is remote and we are looking for someone on the East Coast of the US. If you want to join an awesome company at an exciting time of growth, then apply now and be part of revolutionizing client success! 🚀 https://lnkd.in/dEgJY5BA

Join Our Team! 🚀 Stonly is looking for a talented Backend Developer to help us design and develop scalable, efficient systems that power our innovative product. 💡 What you’ll bring: Expertise in backend technologies and a passion for creating impactful solutions. 🌍 Location: Poland/Kraków (remote work available) Ready to take on this challenge? 🔗 Learn more and apply here: https://lnkd.in/d6zvPChj