Does your BPO customer support relationship feel more transactional than collaborative? If so, you’re not alone. BPOs often feel far removed from internal support teams. But they don't have to be. BPOs that collaborate with in-house support deliver better results. At Stonly, we’ve helped hundreds of clients enhance their BPO partnerships by providing the tools they need to automate resolutions, reduce handle time, and eliminate errors. In our latest article, we explore the strategies we’ve discovered for optimizing BPO management: https://lnkd.in/ePj-vwtu
