Comment décidez-vous des commentaires des utilisateurs à prioriser lors du développement de nouvelles fonctionnalités de produit ?

In developing winning product- 1. Identify target users/ Segment positioning of the product. 2. Understand user's needs, their problems by direct face to face meeting or focus group discussion or conduct large sample size survey collecting quantitative and qualitative data 3. Do competition benchmarking to identify how user needs are being addressed in the market 4. Priorities user needs/ problems which are already solved by competitor offering features as "must have" features 5. Add "USP" features solving users' problems unique way using technology /innovative way thus giving you differentiated competitive advantage and offering high value preposition such that user pays premium 6. Low perceived value high-cost features to drop or hold

In my view, all user feedback holds value. However, when it comes to prioritization, conducting a risk/benefit and risk/impact analysis is essential. This approach helps us identify which feedback presents high risks, impacts on goodwill, affects turnaround times, and involves the expected volume of affected users, associated losses, and potential competitive advantages. After this analysis, we can categorize the feedback using prioritization techniques to rank it. Prioritization involves planning what we aim to achieve and determining our capacity to accomplish it. It's crucial to include all stakeholders in preparing the data matrix and setting the right priorities to ensure alignment and comprehensive decision-making

Understanding user needs involves deep engagement with users, careful analysis of feedback, and strategic prioritization of features. By focusing on must-have features that solve pressing problems and enhance satisfaction and retention, you can ensure that your product remains relevant and valuable to your users. Remember, the process is iterative, and staying responsive to user feedback will help you continuously improve and succeed in the long term.

By following the below approach a product manager can effectively leverage user feedback and transform it into valuable product features that delight their customers. • Prioritize feedback based on impact, frequency, and alignment with the product roadmap. • Involve cross-functional teams in the feature development process for comprehensive insights. • Communicate with users throughout the implementation process to keep them engaged and informed. • Track and measure the impact of implemented features to evaluate their success. • Continuously iterate and improve based on user feedback and evolving market needs.

As a Product Development Consultant & Owner of Software Development Company(Mobile & web apps), I would say that, by combining qualitative user feedback with quantitative data, you can prioritize features with the strongest potential to achieve your product goals and maximize user satisfaction. This data-driven approach can help you move beyond guesswork and make informed decisions about your product roadmap.

While it is true that new features should be continually evaluated against your product vision and long-term strategy for suitability, it is also important to consider whether you should pivot based on emerging user needs. You may identify pockets of requirements that do not align with your current product vision but present significant opportunities. At this point, it's key to assess the hypotheses underlying these features with a wider user group to determine a suitable outcome.

Impact vs Effort Analysis is a widely used method to prioritize product features. On the Y axis you can put the impact in low and high category and on the X axis you can put the effort in low and high category, thus producing a 2x2 matrix. 1. High impact, low effort - 1st priority 2. High impact, high effort - 2nd priority 3. Low impact, low effort - 3rd priority 4. Low impact, high effort - 4th priority Impact can be assessed by estimating improvement in metrics such as increase in revenue/ net margin, increase in conversion rate, decrease in churn etc.

Some feedback fall under strategic alignment and some are basic hygiene ex. ensuring the contact no. provided by user should be verified (maybe via an OTP). For all other feedback, we should perform an impact x effort assessment to build a priority list. High impact with low to medium effort should be at the top vs a low impact - high effort. Note that impact assessment should consider holistic impact including technical impact (ex. load time), user journey impact, user experience impact, monetary impact, legal impact etc.

When reviewing feedback on your product and assessing the impact of implementing new features, it's important to evaluate these from several dimensions. For example, while user impact is one area, you should also consider technical feasibility, commercial impact, opportunity cost, and downstream implications on other features and functionality. High-impact features that affect a larger portion of your user base are often prioritised first. However, you should also consider how long these would take to launch and whether greater value could be realised sooner from several smaller items.

Evaluate Impact - Customer Impact: Assess how each piece of feedback impacts the customer experience. Prioritize feedback that addresses critical pain points or enhances key functionalities. - Market Impact: Consider the potential market impact. Features that could attract new users or provide a competitive advantage should be given higher priority.

Analyzing feedback trends is crucial for product development. By identifying recurring themes in user input, such as common issues or feature requests, you can prioritize improvements that resonate with a broader user base and steer development efforts effectively.