Customer Success Intern

🍇 About grape: 

Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.

At grape we pride ourselves on our people and our culture. We continue to grow fast and that’s where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can’t wait to get to know you!

🚀 Your role:

We’re looking for Customer Success Intern in Switzerland.

• Support the Customer Success team in daily operations
• Support in planning and preparing customer meetings such as Business Reviews and projects such as case studies
• Coordinate and manage customer support tickets internally
• Conduct customer analyses such as NPS campaigns to identify areas for improvement
• Create and maintain training materials and support documentation
• Helping to handle invoicing and related administrative tasks
• Assist in optimising and further developing processes in Customer Success
• Evaluate and recommend tools for customer success operations
• Implement and manage tools for measuring and tracking OKRs

• You are fluent in German, both spoken and written. English proficiency is a plus!
• University level studies (ongoing or completed)
• Ability to work independently and as part of a team
• You’re proactive, with a strategic mindset and a “get it done” attitude to keep projects moving
• You ask questions and communicate insights clearly to drive action
• Strong attention to detail, ensuring accuracy in all tasks

Benefits

💻 Hybrid Working Model: Work from home or from the office - we align together to find what works best. We just all meet in the office on Thursdays.

⏳Flexible Working Time: You can distribute your working hours the way you want to - as long as this does not interfere with grape’s business needs and meetings.

🎫 Team Events: Every 2 months we all gather for fun and engaging events where we can connect and bond with our colleagues. Every other month we all gather for a departmental team event, so you can connect with your team in a more informal & relaxed environment.

✈️ Team Retreats: Twice a year we travel somewhere nice to bond with our colleagues. We normally do a winter trip around March and a summer trip around September.

💜 Health Vouchers: You have access to various health and wellbeing-related vouchers.

🌴 Paid Vacation: You get 25 days of paid vacation every year. You also get 2 additional days of paid vacation to compensate for canton-related holidays, religious holidays, birthdays, etc. The total amount of paid vacation days per year is 27 days.

🚂 Travel Budget: We reimburse you for your half-fare ticket, other travel tickets at the cost of the half-fare, or bike or bike sharing services at the cost of the half-fare ticket.

❤️‍🩹 Mental Health Sessions: You are entitled to 6 mental health sessions per calendar year through the Aepsy platform. The amount will be calculated according to the duration of your contract.

Our Process

Step 1 - Introduction call

To get to know you better, we invite you to a 30-minute motivational interview with our Talent Acquisition Team

Step 2 - Role Discussion

In this 60-minute call interview, we assess how well your qualifications and skills align with the role requirements. This discussion will take place with your potential Hiring Manager

Step 3 - Cultural fit

In a final onsite interview, you will learn more about our company culture, and we will assess how well your values and mindset align with our organization.

Our diverse experiences, perspectives, and voices make us the company we are, and we would love to learn more about you!