ServiceChannel’s cover photo
ServiceChannel

ServiceChannel

Software Development

Pleasanton, California 14,226 followers

We bring peace of mind to the facility management ecosystem by enabling peak performance in every location.

About us

ServiceChannel empowers facilities and store operations teams to provide the best possible guest experience at every location. Our commercial and enterprise customers achieve brand excellence through our SaaS platform that provides a single source of truth, a marketplace that connects businesses with top service providers, and professionally managed services. Our platform provides real-time, data-driven visibility over business-critical assets, service providers and spend, driving growth for our customer organizations. Key Facts: * 63 countries * 300,000 locations * $6B annual spend processed * 500 leading customers * 5 of 5 most profitable retailers in America * 4 of 10 fastest growing restaurants in US Industries Served: • Retail • Restaurants • Convenience Stores • Grocery/Supermarkets • Finance/Banking/Credit Unions • Healthcare/Urgent Care • Storage & Logistics • Unmanned Assets • Government/Municipal Properties • Educational Institutions • Transportation • Housing & Property Management • Supportive & Community-Based Housing

Industry
Software Development
Company size
201-500 employees
Headquarters
Pleasanton, California
Type
Privately Held
Founded
1999
Specialties
Facility Management, Contractor Management, Retail Maintenance Management, Vendor Sourcing, Restaurant Maintenance Management, CMMS, Vendor Compliance and Risk Monitoring, Integrated Facility Management, Facility Maintenance Software, Service Provider Network, and IFM

Products

Locations

Employees at ServiceChannel

Updates

  • 😎 The new ServiceChannel Partner Ecosystem just dropped and it’s very: “I’ve got people for that.” Because now, you do. Tech platforms, consulting pros, field service legends, upskilling wizards, payments disruptors...all vetted. All ready. All in one place. 🤯 So now, instead of hunting down solutions across 40 tabs and 3 Slack threads, you can find what you actually need—faster. Scale smarter. Fix your toughest problems. Get exclusive deals. Connect with your dream team here 👉https://lnkd.in/dJXcjkfe #ServiceChannel #PartnerEcosystem #StrategicPartnerships #FacilitiesManagement

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  • View organization page for ServiceChannel

    14,226 followers

    From a trunk full of tools to 500+ active work orders managed with ease. Philz Coffee said goodbye to spreadsheets and hello to scaling like a premium brand with a facilities strategy as strong as their coffee. 🧠 🤝 With ServiceChannel, they: ✔️ Centralized work order management (bye chaos) ✔️ Streamlined vendor comms in real time ✔️ Made smarter capital decisions—with actual data ✔️ Upgraded the in-store experience for 1300+ baristas “I’m a leader who operates on data… and ServiceChannel helps me make better business decisions.” — Mahesh Sadarangani, CEO ☕ Watch how Philz Coffee leveled up their ops, one cup (and one work order) at a time. 🔗 Full case study in the comments. #customerstory #PhilzCoffee #facilitiesmanagement #coffee

  • View organization page for ServiceChannel

    14,226 followers

    Restaurant operators, you’re not imagining it—costs are up and margins are tight. But while some brands are struggling to stay afloat, others are quietly saving 19% on facilities spend just by making smarter provider moves. The 2025 Restaurant Facilities Benchmark Report reveals what the most efficient brands are actually doing and how you can stop overpaying for underperformance. 🍴 Data from 21K+ restaurant locations  📉 Cost trends in repairs, maintenance & CapEx  📍 Sharp insights to help you stretch every dollar and still run the show This isn’t fluff. It’s cold, hard ops strategy—for the ones who get it. 📊 Watch the video for a sneak peek, then hit this button for the full report ▶️ https://lnkd.in/gTZp4qrc #QSR #FSR #restaurant #facilitiesmanagement #operations

  • We’re not saying Booth #717 is the main character of ConnexFM…  But we’re also not not saying that. 😏    Swing by to:  ✨ Get a sneak peek at our Retail Facilities Benchmark Report—yes, the one everyone will be talking about  🎁 Snag an exclusive gift if you’re one of the first 100  📅 Meet with our leadership team—Craig, Rigvinath, Siddarth, Edurne, Zachary... the roster is stacked 🤝 Book a 1:1 meeting ahead of time to avoid the booth chaos → Click here: https://lnkd.in/g-DgkW7j 🗓️ April 6–9  📍 Denver, CO  📍 Booth #717 Bonus tip:  Find Rudy at the Connex Foundation Dinner on Sunday night. He’s your go-to for facilities talk, community impact convos, and elite dad jokes. Just saying—if you miss us at ConnexFM | The Multi-Site Facilities Management Network, you're missing half the plot.  Booth #717. Be there. #ConnexFM #facilitiesmanagement #VIP #facilities 

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  • No need to overcomplicate it—we’re just out here making things easier. 😌 With our Spring 2025 Product Release, you’ll spend less time juggling invoices, switching between tools, or chasing reports… and more time getting sh*t done. What’s new in the mix: 💸 EasyPay – One payment. We handle the rest. 🤖 Custom Provider Upgrades – Choose the metrics that matter, we’ll find providers who deliver. 📱 Mobile app glow-up – Personalized homepages, better filters, faster work order creation. It’s all about removing friction, whether you’re in the field, in the office, or somewhere in between. Catch the full release breakdown at the link in the comments. #facilitiesmanagement #productrelease #facilities

  • 🏴☠️ Tired of searching the seven seas for solid providers? Let’s make provider sourcing ✨less chaotic, more iconic.✨ In this episode of Provider Management Minute, Correy Bravo is back to drop tips 6 through 10 of his top ten provider search best practices. From making a good first impression to keeping backups like a pro—this one’s for all the facility managers trying to build a provider network that actually holds up. 🧠 Highlights include:  • Clear comms > confusion  • Details matter  • Monitor the vibes (and the progress)  • Backups. Always backups. Missed part one? It’s in the comments.  Wanna build a rock-solid network? Framework’s there too.  Got questions? Slide into the DMs. And as always, we remain  at your ServiceChannel 💅 #facilitiesmanagement #operations #serviceprovider #facilities 

  • 🚨 Spring 2025 Product Release has entered the chat. 🚨 This is not a drill—provider management just got smarter. In this sneak peek from our Spring '25 release webinar, we’re showing off a new feature that lets you customize which providers you want to upgrade and which performance metrics matter most to you (speed? cost? drama? We got you). It’s giving:  💡 More control  📈 Better outcomes  🔍 Smarter decisions Want the full download?  👉 Watch the full on-demand webinar (link in comments)  👉 Or keep lurking—we’ll keep dropping more teasers Either way, don’t sleep on this release. This update is baked in, built different, and borderline magical. ✨🛠️ #facilitiesmanagement #productrelease #servicetech 

  • If reactive repairs, rising costs, and unexpected downtime are eating into your bottom line, you're not alone. 😱 There's a better way! 🧐 It may be time for you to build the business case for new facilities management software. Why ⁉️ Because data-driven facilities management technology doesn’t just help you fix things faster — it helps prevent equipment failures in the first place! That means: 💫 Fewer disruptions 💰 Lower total R&M spend 🙌 Better experiences for customers and employees Not sure where to start? Use our Business Value Calculator to uncover just how much of a financial impact your brand may see when using cutting-edge software like ServiceChannel to simplify facility operations for at least a year. Then, peep our blog on how to use that data to build a first class business case that will get your team pumped about what comes next. ⚡On the go?⚡ Just press play below and listen to Derek Vipond spill the tea on how to build an air-tight business case that your crew won't be able to resist. ➡️ Business Value Calculator: https://lnkd.in/g5qi3tvJ ➡️ Building the Business Case Blog: https://lnkd.in/gU-P7eHg #FacilitiesManagement #CostSavings #BusinessCase #DigitalTransformation #ServiceChannel 

  • View organization page for ServiceChannel

    14,226 followers

    🎤 COME SEE US ON TOUR!!! 🎤  (ServiceChannel: The World Tour™) We only do stadiums now. We’re hitting the road for a very exclusive run of 2025 events—limited cities, limited dates, unlimited facilities talk. Come find us IRL and let's talk ops, tech, and how to make your locations run smoother. 📍 BuildPoint  🗓 March 23–26  San Diego, CA  Theme: “Innovating Retail Construction, Renovation and Facilities” 📍 Multi-Unit Franchising Conference  🗓 March 25–28  Las Vegas  We’re new here 😏 but ready to mix, mingle, and meet multi-unit pros who know what’s up. 👀 And yeah… we’re not done.    Next tour stops include:  ▶️ RetailSpaces – March 30–April 1, Los Angeles ▶️ RestaurantSpaces – April 6-8, Palm Beach FL ▶️ Connex – April 6–9, Denver (Booth #717 💅) So come through. Say hi. Get the T on what’s new at ServiceChannel.  🛣 See you on the road. #facilitiesmanagement #innovation #construction #facilities

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  • 🔥 Everything is fine. Everything’s on fire. 😅 (But like… in a good way. We promise.) This Fireside Chat may be cozy, but the convo? Straight facts. Let’s be real, you need to test new providers, but no one wants to risk blowing up their operations just to see if they’re actually good. Enter Provider Pilots—the easiest way to test new providers without the chaos.     💨 Test before you commit – No more “hmm, let’s hope this works.”  📊 Compare speed, quality & cost – Because your network should be working for you.  🛠 Adapt as you grow – Expanding? Need backups? Consider it handled.  ⏳ Set up in <5 min – Because time is money, and we respect both.  And the best part? It’s baked into your current setup. No extra cost.  #facilitiesmanagement #serviceprovider #costeffective #efficiency Check out the full story in the comments below or just watch the vid to see if Chris, Mike & Edurne actually pulled off the fireplace aesthetic. 😏 

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Funding

ServiceChannel 6 total rounds

Last Round

Series B

US$ 54.0M

Investors

Accel
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