Reporting to the Manager Corporate Support, the Administration Assistant works closely with managers and coworkers to provide internal administrative support and coordinate the day-to-day administrative duties of the LGA. This role also incorporates the responsibility of customer service, being the initial point of contact for customers via phone, email and at front desk.
Fixed-term contract expected end date is 3 October 2025
Salary $59,229 to $76,111 per year
Key responsibilities
Meeting support including room set up and catering arrangements
Log and follow up building maintenance requests with building management as directed
Monitor and order stationery and office supplies as required
Provide customers with exceptional and prompt customer service via phone and in person
Efficiently manage correspondence and maintain accurate records of customer interactions to ensure the timely delivery of services
Maintain and apply sound knowledge of current procedures, guidelines and legislation to resolve queries and disputes and escalate more complex matters where appropriate to ensure provision of timely and responsible customer service
Assist in the development, implementation and review of practices and procedures to support continuous improvement
Supporting the onboarding process for new staff including providing resources and materials
Support with miscellaneous office management tasks e.g. monitoring pool car usage, issuing security access passes etc
Essential skills and experience
Diploma level of qualification or Cert IV with relevant work experience or equivalent combination of relevant experience and/or training
Proficient using information technology (particularly Microsoft Office products)
You will have highly developed communication and customer service skills enabling you to always provide a positive customer experience.
Desirable: Using Technology One software, CRM and Skytrust
About us
The Local Government Association of South Australia (LGA) is the peak body for local government in South Australia. As a member-based organisation, we provide leadership and services to South Australia’s 68 councils and represent the sector to state and federal governments and other key stakeholders.
As the voice of local government, the LGA provides leadership, support, representation, and advocacy on behalf of South Australian councils for the benefit of the community. If you’re passionate to make a difference, we would love you to join the team.
Benefits
A supportive and enjoyable team culture
Work from a modern office in the east end of the CBD
Active social club
Employee development and health and well-being programs
How to apply?
For a copy of the position description, please visit https://www.lga.sa.gov.au/employment
If you are interested in applying, please submit via employment@lga.sa.gov.au a short covering letter outlining your skills and experience in relation to the role requirements and a current resume with two referees.
Application close 5pm Friday 4 April 2024.
Please contact the LGA team on 08 8224 2000 or employment@lga.sa.gov.au for further information.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to candidates seeking workplace flexibility. We invite candidates of all ages and cultural diverse backgrounds including people with a disability and Indigenous Australians to apply.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Government Relations Services
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