DCM Institute

Budgets don’t have to be boring or confusing. Back by popular demand, Cat Matson is joining us for an exclusive DCM Institute Masterclass to help you turn numbers into stories that resonate with residents. In this session, you’ll learn how to explain complex budget info in a way that builds trust, reduces confusion, and makes those tricky conversations a little bit easier. 📅 29 April & 8 May Register now: https://lnkd.in/gAYzzD4t

Let’s talk about the tricky stuff - communicating through conflict. This July and August, the DCM Institute’s Professional Development Days are back, exploring how to handle tough conversations with confidence and clarity. With communication strategist Cat Matson, we’ll unpack practical tools and real-world examples to help you lead with impact—whether it's a resident meeting or a village notice. 📍 Adelaide, Perth, Brisbane, Melbourne, Sydney 🎟 Included in your annual enrolment or Guest Tickets available for $350 + GST per person 📅 Check out the program & register: https://lnkd.in/gSXAbkTB

Insurance might not sound like the most exciting topic, but as premiums rise and resident expectations grow, it’s become a big part of village life. At our latest Masterclass, we had a great discussion about what’s changing in the market, how to plan ahead, and why a good broker is more than just a policy provider. Some key takeaways: ✅ The market is shifting - staying informed now can save headaches later. ✅ Being upfront with residents about insurance costs makes a real difference. ✅ Your broker should feel like part of your team, helping you navigate the tricky stuff. Thank you to our subject matter experts, Eden Gordon and Justin Morson from Warren Saunders Insurance Brokers (Aust) Pty Ltd, and Andrew Giles from Connecting Communities. If you couldn’t make it, we’ve put together a recap with all the best insights. Read more: https://lnkd.in/gnsAvvwJ

📣 Calling all DCM Institute participants in Queensland! Grab your lunch and join us online next Wednesday 9th April to learn fresh ideas, actionable tips, and challenge your thinking around what it means to deliver excellence as a Village Professional. Joining us for lunch will be: 🔸State regulators and policy makers; 🔸Resident association representatives; 🔸Sector advocates; and 🔸YOU Every sitting will include the opportunity to connect and grow with your peers, and include a live Q&A to explore ideas and expand your professional palate. Register now: https://lnkd.in/dR-gy5k7

We have exciting news: DCM Institutes PD days are coming to Canberra for the first time ever! What to Expect: ✔ Exclusive Content for Canberra Professionals - Sessions designed to align with the ACT’s industry trends and workforce needs. ✔ Small-Group Interactive Sessions - Engage in discussions and real-world scenario training. ✔ Networking Breaks & Lunch Provided - Connect with peers in a relaxed and professional environment. A special thanks to Erik Boddeus and Goodwin Aged Care Services for helping us to make this possible. Don't miss out on this new event - register here: https://lnkd.in/gyR6cthd

🚨 Village professionals - don’t miss out! Lock 1st April in your diaries! Our first masterclass on insurance for Village Professionals was a huge success! The feedback has been overwhelmingly positive (check out in the image below), and if you weren’t able to join us, you’re going to want to make sure you don’t miss the next one. We’re bringing in the experts to break down critical insights on:  🔸 Market trends & natural disaster impacts  🔸 Reinsurance & what’s next for villages 🔸 Key insights from the sector’s recent insurance review Join industry leaders:  🔸 Andrew Giles from Connecting Community 🔸 Eden Gordon from Warren Saunders Insurance Brokers (Aust) Pty Ltd  🔸 Justin Morson from Warren Saunders Insurance Brokers (Aust) Pty Ltd This exclusive event is open only to DCM Institute participants, and with so much positive feedback from the first session, you’ll want to secure your spot for the next one ASAP! 📅 1 April | 🏅 Earn 30 PD Points Don't wait – register now before it's too late! https://lnkd.in/ga28SC6Q

📣 Village Managers – let's keep the learning going! Our sector is always evolving, and staying informed makes a real difference. Check out our regular VIRTUAL events - covering everything from leadership to resident engagement - to help you stay ahead. These sessions are included in your membership and give you points towards your progress! This makes it easy to connect, learn and share insights with others in the industry. Take a look at what's coming up on our event page: https://lnkd.in/gTe7Dx_w

Village Professionals, are you ready for budget season? Insurance is a hot topic right now, and we’re bringing in the experts to break it all down. Join our masterclass to unpack: 🔸Market trends & natural disaster impacts 🔸Reinsurance & what’s next for villages 🔸Key insights from the sector’s recent insurance review Hear from experts in the field: 🔸Andrew Giles from Connecting Community 🔸Eden Gordon from Warren Saunders Insurance Brokers (Aust) Pty Ltd 🔸Justin Morson from Warren Saunders Insurance Brokers (Aust) Pty Ltd This event is exclusive to DCM Institute participants - secure your spot now! 📅 27 March & 1 April | 🏅 Earn 30 PD Points

Did you know that nearly half of retirement village residents admit they didn't fully understand how a village operates before moving in? A recent report put out by the RVRA found that: 🔸39% did minimal research 🔸42% found contract explanations lacking 🔸Long-term residents are frustrated with financial aspects This isn't just a resident challenge - it's our responsibility as Village Professionals. Clear communication, ongoing education, and proactive leadership are key. Read more: https://lnkd.in/g7zpntcD

We are looking forward to catching up with sector friends and colleagues at DCM Group's LEADERS SUMMIT 2025 tomorrow at the Hyatt Regency in Sydney! James Wiltshire will be speaking about the potential of AI in our sectors on a panel with experts Hans Erik Henriksen and Bryan Tan. Make sure that you come and say hi to our team - Tiffany, Natasha, Beth and have a chat about what is to come in the DCM Institute program this year, and tag us in any photos that you share!