Carmia Lureman-Norton

Head of Strategic Delivery | Customer Experience | Product Innovation | Driving Impact Through Tech Solutions

View articles by Carmia Lureman-Norton

CX in the age of AI: From Chatbots to the Death of the Homepage

CX in the age of AI: From Chatbots to the…

April 17, 2025

6 likes

Designing experiences and products for African mass-markets

Designing experiences and products for…

October 27, 2023

12 likes2 comments

What Impact can learn from CX

What Impact can learn from CX

February 14, 2023

21 likes

Questions to guide CX-centric problem solving

Questions to guide CX-centric problem solving

December 5, 2018

20 likes2 comments

Managing remote teams: 7 lessons learnt

Managing remote teams: 7 lessons learnt

March 19, 2018

40 likes3 comments

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