VFS Global Leverages SAP Software to Power Digital Cross-Border Mobility

In a strategic move to enhance global mobility and citizen services, VFS Global, the world's leading provider of visa, consular, and technology services, has partnered with SAP SE to implement cutting-edge digital solutions. This collaboration aims to leverage SAP's advanced technologies to streamline operations, improve efficiency, and provide seamless experiences for travelers and governments alike.


Driving Innovation in Cross-Border Services

As international travel and migration continue to evolve, the demand for efficient and secure cross-border services has never been higher. Recognizing this, VFS Global is adopting SAP S/4HANA Cloud Public Edition, SAP Business Technology Platform, and SAP Business Data Cloud to modernize its operations. These technologies will enable VFS Global to develop AI-powered solutions that enhance visa processing, consular services, and citizen engagement.

"We take great pride in partnering with SAP as a leading and trusted technology and AI company," said Zubin Karkaria, Founder and CEO of VFS Global. "By combining our deep expertise in visa, consular, and citizen services with SAP’s world-class solutions, we empower governments to enhance efficiency, strengthen security, and enable seamless mobility for millions of travelers around the world."


Enhancing Operational Excellence

The integration of SAP's solutions is set to transform VFS Global's operational landscape. By utilizing SAP S/4HANA Cloud Public Edition, the company will benefit from a ready-to-run cloud ERP system that offers real-time data processing and analytics. This will facilitate better decision-making and resource management across VFS Global's extensive network.

Additionally, SAP Business Technology Platform will provide VFS Global with the tools to build and extend applications, integrate systems, and analyze data effectively. The adoption of SAP Business Data Cloud will further enhance data management capabilities, ensuring secure and compliant handling of sensitive.


Positioning for the Future of GovTech and TravelTech

With operations in 158 countries and over 3,500 application centers, VFS Global has processed more than 309 million applications since its inception in 2001. The partnership with SAP is a significant step towards embracing the future of government and travel technologies.

"By combining the strengths of VFS Global and SAP, we are elevating cross-border mobility and citizen services to the next level," said Michael Nilles, Chief Digital and Technology Officer and Executive Board Member at VFS Global. "Strategically, this positions us as a leading force in shaping the future of GovTech and TravelTech, powered by technology and AI innovations that benefit governments, travelers, and citizens worldwide."


Commitment to Ethical and Responsible Technology Integration

Headquartered in Zurich and Dubai, and majority-owned by investment funds managed by Blackstone Inc., VFS Global continues to prioritize responsible and ethical technology integration. The strategic move with SAP is expected to set new benchmarks in secure digital mobility and global citizen services.

This collaboration underscores VFS Global's commitment to innovation and excellence in serving governments and travelers worldwide. By leveraging SAP's advanced technologies, VFS Global is poised to redefine the landscape of cross-border mobility and citizen services.

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