Top Ten Test Cases: Help/Contact Us Test

Your website is a portal into your business. Ideally your website will be so user-friendly your users will visit, interact and make transactions with no need for additional supervision or help. However, users don’t always find what they are looking for and prefer a little human touch. This communication portal should be just as easy as visiting a physical store. 

It would be interesting and informative to test Chatbots as part of this test, however, Chatbots require their own set of tests, mostly showing they are the enemy to good customer service. 

For our purposes here, we just want a quick check to make sure “Contact Us” is visible and the form used is easy to use. An additional test for your teams is to complete the form and see how long it actually takes to get a response, and of course, how does that interaction go.

Could definitely do more to connect with your users. What is your company doing to create a pleasant experience for your users?

In this instance the contact us form didn't appear on the page.