Top 11 Free Help Desk Services for Your Business in 2024
A good help desk software can help companies have an organized workflow when handling customer queries. A professional and efficient help desk service must have the following features:
Choosing the right help desk service can be a very difficult task, so we’ve collected the top services and solutions for you to compare and decide which one is the best for your business depending on your needs and requirements.
1. SAAS First - The Most Affordable All-in-One Help Desk Solution
SAAS First offers a unified toolset that includes an omnichannel inbox, AI-powered assistance, a ticketing system, and customizable features. All of these help desk tools with very affordable prices even for the largest plan with maximum features.
There are many things you can have access to with the Free Plan as well. You can have 2 members with an unlimited number of customers and 100 AI solutions included. In the Inbox Module, you have the opportunity to use the AI chatbot that learns from the Help Center and also use the integrations with Live Chat, email, WhatsApp, Facebook Pages, and Twilio SMS for free.
In the Free plan, you also have access to the Ticket Module, where you can create tickets right from the inbox, making the agent’s work easier and faster. Once you assign the tickets to the right person, you can seamlessly keep track of the issue, without ever having to leave the inbox.
This solution is one of the best on the market, with a plethora of features included in the free plan, ready for you to take advantage of without paying a single cent.
2. LiveAgent - A Comprehensive Customer Care Solution
LiveAgent has 4 different plans that you can choose from, including a free one. This plan includes the customer portal, the customer forum, email ticketing for 2 incoming and 2 outgoing email accounts, 1 live chat button, and ticket history for only 7 days, for 3 departments.
With the features of the Free plan, you can export tickets in a CSV file that are about to be deleted and have a fully customizable chat button. You can also monitor the performance of your agents, and see usage, statistics, and performance reports. As for the integrations, you can integrate Slack for team collaboration, and email marketing. However, there is no option to use AI in the Free plan.
3. HubSpot Service Hub - Solutions to Your Biggest Customer Service Obstacles
Hubspot’s Service Hub is a comprehensive solution to your customer service issues, offering 4 different plans, one of which is free.
The Free plan has the basics: contact management, ticketing, live chat, team email, and ticket closed reports. However, there are many restrictions and features that are not included in this, such as having multiple ticket pipelines, multiple currencies, and a simple ticket automation feature.
You can have 1 ticket pipeline, use limited features of the conversational bot and email health reporting, 5 email templates, 1 inbox, and Facebook Messenger integration.
4. Freshworks - Freshdesk as the Advanced Customer Service Suite
Freshworks has a help desk product called Freshdesk, offering 4 different plans for businesses of all sizes. One of these plans is free, including the most fundamental aspects.
These involve integrated ticketing across email and social, where you can transform all email and social queries into tickets. You can categorize, track, and prioritize these tickets. You can also use the knowledge base for a self-help service for your customers.
You also have access to out-of-the-box analytics and reporting. Plus, to team collaboration, and 24/7 email support.
5. Zoho Desk - Superior Customer Support Operations
Zoho Desk offers a free plan, with limited features and ticketing capabilities. Here, you can convert emails into tickets automatically, write private comments on the tickets for teammates, and see the chronological history of the ticket activity.
You can have 1 email channel in the customer support management, and you also have access to a Help Center. Twitter, Facebook, Instagram, Telephony, and Live Chat integrations are not available in the free plan.
In addition, the free version of the Zoho Desk doesn’t allow for any AI assistance, like the answer bot, reply assistant, or ticket auto-tagging.
6. DragApp - The Best Shared Inbox in Gmail
DragApp is a Gmail-based help desk system, with a free ticketing offer in their plans. It is important to mention that it is only designed for Gmail users, so if you have any other email clients, you might want to consider another solution.
The Free Plan of DragApp offers collaborations, workflow, and productivity tools, such as team chat and @mentions, assignments, shared drafts, email tracking, and collision detection. You can have up to 3 users in the free plan, limited to 1 workspace.
As for productivity, you can see activity logs, sorting and filtering, and color coding. Free integrations include Gmail, Google Workspace, Google Groups, and Google Calendar.
7. Zendesk - Lasting Relationships with Complete Customer Service Solution
Zendesk offers a 6-month free trial period for its products if you have a startup business and meet some specific criteria, such as having under 50 members, and not having been paying as a Zendesk customer in the past.
Zendesk is a multichannel help desk software, providing opportunities for communication via channels such as email, chat, voice, and social applications like Facebook, WhatsApp, and Apple Business Chat.
You also have access to the ticketing system, customer details and interaction history, and out-of-the analytics and reporting.
8. Spiceworks Cloud Help Desk - Easy-to-Use Help Desk and Support Software
Spiceworks has an on-site free help desk software that offers space for an unlimited number of agents and tickets. It provides both IT management and support ticketing services for small and mid-size businesses.
You can automatically assign and route tickets based on their priority, use automated responses to save time, and create a knowledge base for your customers, or private articles for your teammates.
9. Solarwind Service Desk - Improving Your Help Desk Strategy
Solarwird Service Desk is an IT help desk tool that provides an interface for tracking the tickets’ lifecycles - from creation to resolution. The Free edition includes ticket -incident, -SLA- and problem management, Help Desk performance reporting, and a built-in knowledge base. Plus, it gives users access to a large database enabling quick answers to many common questions.
However, it lacks such features as automation, chat services, mobile optimization, team collaboration, and detection of agent overlaps.
10. ProProfs Help Desk - Help Desk & Support Ticketing for Customer Delight
ProProfs' customer service tool is designed to help agents manage incoming messages and resolve issues effectively. If you want to use the free version, you have to keep in mind that it is restricted to only 1 user.
The main features include live chat, a shared inbox, a knowledge base, analytics and reporting, and a ticketing system.
In the free plan, you can have an unlimited number of tickets, unlimited ticket history, multiple inboxes and teams, advanced reports, and automated response messages.
11. Hesk - The Most Convenient Help Desk Management Software
Hesk’s Help Desk Software is a very easy-to-use service that’s been providing services for users for over 18 years. The free plan of Hesk includes such features as a help desk- and knowledge base, a simple, user-friendly platform, a mobile-friendly user interface, a ticketing system, and canned responses.
The setup process is said to be extremely easy, and it is also really simple to create knowledge base articles.
Conclusion
We’ve listed 11 free help desk services and taken into consideration the different features that they offer. It’s now up to you to decide which one would be the best for your business. As these are all free, the best practice would be to choose the one with the most features included, to be able to take advantage of as many tools as possible.