Success By Design: Onboarding That Makes Team Wins Inevitable

How would a new team member rate the experience of being trained by your company?

The experience of your customer matters but I wouldn't spend a minute developing it if you don't invest in the team experience.

I have worked in jobs where the communication and nurturing of the employee looked a lot different than the experience that the company developed for the customer. The problem with this that your team is the caretaker of the customer experience. If you treat your team poorly or indifferently, what do you think happens with your experience?

Looking at your hiring process, are you setting your new team member up for success or just hoping they survive?

Some employees will succeed regardless, but relying on this is a dangerous gamble. To combat costly turnover and accelerate productivity, implement these key strategies:

1. A Clear Timeline for Being Functional For each position that you hire for, create a specific timeline for when that person should be functional and make sure you involve people who are currently doing that job in the discussion.
2. A Specific Process to Deliver on the Timeline: Create the steps needed to get your team member to the level you want them at by the timeline you created.
3. Evaluate Your Rules and Systems. The biggest challenge I see to getting a team member trained is the complex system and rules that need to be adhered to in order to be considered successful. It's often smothering and unnecessary. Look at ways that you can simplify your process.

By prioritizing clarity and simplicity in your hiring and training, you can unlock significant gains in productivity and employee satisfaction. This transformation can be the game-changer your business needs this year.