💜 Purple Power: Why UW Customers Win Again!

A £780 Saving – and a Happy Neighbour

Recently, I helped my neighbour switch to Utility Warehouse (UW), saving him a massive £780 a year on his gas, electricity, broadband, and mobile phone. Unsurprisingly, he was delighted!

But there was a small catch—he’s not exactly tech-savvy. He’s from the generation where technology and customer service were a handshake, not a log-in screen. So, from the moment he showed interest in UW, I guided him step by step, explaining how everything worked and what to expect. He was already familiar with UW, as several of his contacts were customers, but switching providers still felt overwhelming to him.

A Sudden Panic Over an Unexpected Charge

A few weeks after he switched, I heard urgent knocking at my door. My neighbour was in a panic—he had just checked his bank account and saw that over £200 had been taken for an early termination fee from his (now old) mobile provider.

He hadn’t realised this would happen, and to him, it felt like he’d been unfairly charged. Understandably, he was frustrated and worried.

The Solution: UW Covers Early Termination Fees

I reassured him right away. One of the many benefits of switching to UW is that they cover up to £400 in early termination fees, making it easier for customers to make the switch without financial worry.

All he needed to do was provide his final bill, showing his name, address, account details, and the amount charged. Simple, right?

Not so much.

The Challenge: No Paper Bills, No Online Access

Here’s where things got tricky. My neighbour doesn’t receive paper bills because they cost £3 per statement, but he also couldn’t remember his account details to access his bill online.

He was getting more and more flustered, and I could see that frustration setting in. This is where customer service makes all the difference. Instead of leaving him to struggle, I sat with him and talked him through it, step by step.

But even then, I could tell he wasn’t confident. So, I asked, “Would you like me to do this for you?”

He let out a sigh of relief and said, “Yes, please.”

A Surprise Refund Instead of a Charge!

I called EE (his old provider) on his behalf, explained the situation, and asked for a final bill. That’s when something interesting happened.

The EE representative checked his details and realised that because he was staying with the same provider, just under the UW umbrella, it didn’t count as an actual ‘switch.’

Instead of being charged the early termination fee, he was refunded the fee!

His relief was instant. What had started as a moment of panic ended with unexpected extra money back in his pocket—all thanks to the way UW works.

Personal Support That Big Companies Lack

This experience reminded me why I love being a UW Partner. It’s not just about saving people money—it’s about helping them through the process in a way that big corporations don’t.

More and more, we’re seeing large companies cut back on real customer service, making it difficult to speak to an actual person when you need help. Customers are losing trust.

But that’s where UW is different. And that’s why I do what I do.

💜 Being a Purple Customer means more than just great savings—it means real, personal support when you need it most.