Maximize Health Outcomes with RPM Service Providers
ThoroughCare
Integrated care coordination software that enables healthcare practices to seamlessly deliver value-based care.
Remote Patient Monitoring (RPM) has the potential to transform patient care, but adoption remains low. An American Medical Association survey found only 30% of physicians use technology to monitor patients at home.
Why? A 2024 study highlights key challenges:
Outsourcing core aspects of RPM, however, allows providers to realize measurable benefits with less effort, impact on staff, or upfront investment. Medicare providers can contract third-party service companies to perform tasks, engage patients, and escalate high-risk care needs.
Achieve Compliance and Create Value for Patients
By outsourcing RPM, providers can focus on delivering high-quality care while ensuring compliance and efficiency. Here’s how third-party companies can help:
A provider should have a clear view of how to work with the vendor to ensure RPM services meet operational, financial, and patient care objectives.
How to Find the Right RPM Service Provider
1. Start with a prioritized patient population
Recommendations from RPM research suggest that developing clear criteria is fundamental, particularly when starting a new program. Establish when patients should be enrolled based on Medicare’s requirements. Enrollment should also ensure the initial patient population meets the provider’s overarching goals.
2. Establish clear standards for escalation and clinical intervention
Clinicians must work with the vendor to ensure clear policies and population- or patient-level protocols are in place. These should detail when intervention is required, based on the data being collected.
By monitoring and identifying trends that indicate potential risks—such as deviations in vitals or medication nonadherence— care teams can intervene before a situation becomes critical.
3. Prioritize alerts from RPM companies
Providers should create operational standards for their practices, in addition to having clear data thresholds by disease, population, or patient. These can help staff understand how to handle alerts from the RPM company and when to engage the physician for timely interventions.
4. Leverage staff for specific data analysis and patient care tasks
While third-party RPM service providers can support many critical aspects of the program, the clinical care team or internal staff should still perform certain duties. These include periodic and consistent review of patient-generated data to identify trends that should be discussed at the next in-person appointment.
5. Build competency around CMS billing and program requirements
Outsourcing RPM services delivers measurable value to patient outcomes and revenue. However, the billing physician is still responsible for meeting CMS billing and program requirements. The billing physician must know how the third-party vendor complies with CMS rules for RPM.
Why RPM Service Providers use ThoroughCare
ThoroughCare simplifies RPM implementation, helping service provider companies maximize efficiency, compliance, and revenue. Our platform supports:
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We also support Clinical Advisory Services to optimize use of our technology platform and help you deliver care to larger patient populations. ThoroughCare has helped providers generate $7.8 million in monthly reimbursements, processing 93,000+ claims per month.
Want to make RPM more effective? Speak to us about optimizing your program.
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