Introducing the CHAGEE Monthly Food Safety Report – March Edition!
Food Safety & Product Quality Training
In February 2024, we sent 60 store partners to attend the Food Handling Certificate Course in Malaysia and the Workforce Skills Qualification in Food Hygiene Certification Course in Singapore. We regularly enroll our store partners in these training sessions to keep them updated on food safety standards, ensuring the highest quality products for our customers.
In addition to enrolling our team in government-accredited courses, we regularly conduct in-house training sessions focused on food safety and product quality. These sessions are based on our internal audit parameters, which exceed industry standards to achieve even higher levels of safety and quality for our customers. We are proud to uphold the highest quality benchmarks across all the markets in which we operate, ensuring consistency in every outlet. In February 2024, we successfully trained 33 outlet partners in our proprietary in-house standards, including partners from our newly expanded markets in Indonesia and Vietnam.
Audit Measures
In February 2025, our regional SWAT team of auditors conducted inspections across all 157 stores in Malaysia, Singapore, and Thailand. Through regular monthly audits, we strive to identify opportunities for continuous improvement in both food safety and product quality, ensuring excellence in every cup of CHAGEE drink.
We are proud to announce that our top scoring outlet has achieved an impressive 98.1 rating in food safety and a perfect 100 in product quality!
In-store Audit Findings
Improvements made in-stores following the audit:
Issue: Stain in the area underneath the chiller rack.
Measures Taken: The stain was cleaned using a sanitised towel. We are committed to upholding the highest standards of cleanliness and hygiene through detailed inspection and thorough cleaning practices.
Issue: The cover of the squeeze bottle was not closed after use.
Measures Taken: Immediate rectification was carried out by securely closing the squeeze bottle with its cover to prevent potential spills, contamination, or product wastage.
Food Safety & Product Quality Measures
Every morning, we meticulously check our tea brewing machines to ensure precise temperature and water volume. This dedication guarantees that every cup of CHAGEE you hold meets the highest standards of quality.
All opened CHAGEE ingredients are labeled with an internal shelf life label to ensure quality and freshness while being stored under optimal conditions for the designated period.
Fun facts about Tea
The Wonders of Camellia Sinensis: One Plant, Endless Benefit
Did you know that all styles of tea come from a single plant? This includes white tea, green tea, yellow tea, oolong tea, black tea, and fermented tea. That magical plant is known as Camellia sinensis! Through different combinations of processing methods, tea leaves develop unique flavour profiles — and each type offers distinct health benefits.
With such a diverse range of flavour and health benefits, there's undoubtedly a tea that perfectly suits both your taste preferences and wellness needs!
At CHAGEE, our partners are the driving force behind our success. Their passion, dedication, and expertise bring care, quality and innovation to every cup of tea we serve. Food safety and product quality are not just standards we uphold—they are the foundation of everything we do. Through rigorous training programs, stringent audit measures, and meticulous in-store practices, we ensure that every cup of CHAGEE tea meets the highest standards.
As we grow, we remain committed to nurturing a workplace that values learning, collaboration, and continuous improvement. By investing in our partners, we strengthen not only our brand but also the culture that defines us.
Thank you for your trust and support as we continue this journey together!
#FoodSafety #ProductQuality #EmployeeExcellence #Innovation #CHAGEEExperience
--
4wLove this