How to Protect Your MTN Mobile Money Account from Cyber Threats

Your MTN MoMo account is a target for cybercriminals, but you can keep your money safe with the right security settings.

Follow these essential steps to prevent fraud and unauthorized access:

1. Set a Strong PIN

Your MoMo PIN is your first line of defense against fraud. Choose a 5-digit PIN that’s hard to guess—avoid simple numbers like 12345 or your birth year. Never share your PIN, even with someone claiming to be from MTN. MTN will never ask for it. If you suspect your PIN is compromised, change it immediately in the MoMo app.

2. Keep the App Updated

Cybercriminals exploit outdated apps, so always use the latest version of MoMo. Please update your app regularly using the Google Play Store or Apple App Store. Set your phone to auto-update apps for continuous security improvements.

3. Watch for Phishing Scams

Fraudsters use fake messages, emails, and calls to trick you into sharing your MoMo credentials. MTN will never ask for your PIN, OTP, or login details. If you receive a suspicious message, don’t click links—report it immediately by calling 083 135 (select the Mobile Money option and follow the prompts).

4. Avoid Using Public Wi-Fi for Transactions

Public networks are not secure and can expose your account to hackers. Always use mobile data or a trusted Wi-Fi network when accessing your MoMo app.

5. Report Suspicious Activity Immediately

If you suspect fraud or unauthorized access, act fast! Call 083 135 (select the Mobile Money option and follow the prompts) or visit your nearest MTN store for assistance.

By following these steps, you reduce the risk of cyber threats and keep your MoMo account secure. Stay alert, stay safe!