From stores to screens: Building seamless omnichannel experiences

From stores to screens: Building seamless omnichannel experiences

🎧 Listen Up: This Week’s Must-Hear Episode

🔊 [How Anthropologie gets omnichannel right (and what to learn)] | 🎙️ Guest: [Kate MacCabe] |

In this Insights Unlocked episode, Kate MacCabe talks with Bobby Meixner about how brands can move beyond multichannel and build truly seamless omnichannel strategies. 

🎧 Tune in to learn:

  • Multichannel vs. omnichannel—and why most brands miss the mark
  • How Anthropologie nailed an effortless in-person experience
  • Why user feedback is key to optimizing the customer journey

The difference between brands that thrive and those that struggle? How well they integrate user feedback into their strategy.” – Kate MacCabe

🎙️ Tune in now → [Listen here]




📅 Don’t miss out: events you should be at

The Human Insight Summit Connect, city tour 

THiS Connect is a dynamic, one-day industry event designed for product, digital, CX, and marketing leaders who are shaping the future of customer experience.

For marketing leaders: Explore how AI and real-time insights are redefining audience connection, campaign strategy, and brand loyalty in an era of shifting expectations.

Request your seat to join us in San Francisco (May 1), New York City (May 29), or London (June 6).The Human Insight Summit Connect, city tour.

🎟️ Secure your spot →




📖 Brain Fuel: What to read this week

📝 Abercrombie & Fitch Co. + UserTesting: Learn how A&F Co. utilized customer insights to build the online A&F Wedding Shop and evaluate the in-store experience for their Hollister brand.

📚 Give it a read → 




📺 Watch & Learn: A must-see for digital marketers

🎥 How retailers can optimize every digital touchpoint for more conversions: Discover how leading brands optimize every digital touchpoint—from websites to mobile apps to in-product experiences—using human insight. In this on-demand webinar, learn practical strategies to identify friction, improve usability, and increase customer satisfaction across the entire user journey.

▶️ Watch now → 




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