Strategic Network Expansion Elevates Quality & Satisfaction
Situation:
With rising consumer demand for new vehicles, manufacturers trended toward prioritizing speed over delivery. RPM recognized the importance of maintaining quality through this dynamic shift. RPM's call to action was to source additional capacity, introducing new carriers into the OEM Network.
Task:
RPM was tasked to not only match this accelerated pace but also elevate our operational capacity. This necessitated an innovative expansion of our carrier network, specifically tailored to meet OEM standards.
Action:
RPM doubled down on its meticulous vetting process, introducing new carriers into our OEM Network. This strategic influx was underpinned by a robust compliance framework, ensuring these additions not only aligned with but also perpetuated our unwavering commitment to quality. We fortified this approach by leveraging our advanced technological platforms, enhancing our oversight capabilities and ensuring these new entrants seamlessly melded into our operational ethos.
Results:
RPM saw a significant reduction in Issues:
Conclusion:
RPM’s focus on quality over speed, coupled with a structured approach to vetting and reviewing carriers, has yielded substantial improvements in operational performance and customer satisfaction. By implementing standardized processes, requiring equipment verification, and leveraging probationary periods for carriers, RPM ensured high-quality service delivery. Weekly and quarterly reviews, along with corrective action plans, provided a framework for continuous improvement. On-site quality controls added an essential layer of oversight, ensuring issues were promptly addressed.
The success of these initiatives is reflected in reduced incidents, higher client satisfaction, and strengthened operational reliability. This case study exemplifies RPM’s commitment to continuous improvement and excellence in logistics.
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Backed by Trive Capital and Bluejay Capital, RPM strives to be the premier service aggregator for finished vehicle logistics and value-add interconnected services. By offering our clients a sophisticated network covering over-the-road, rail, port, and sea, we are transforming the future of mobility.