Automation of tasks: Standard IT requests

Automating IT requests can significantly improve efficiency and reduce the workload on IT teams. Here is a list of standard IT requests that can be fully automated via automation tools and scripts:

User Account Management

• Creation of new user accounts
• Deactivation or deletion of user accounts
• Password resets and unlocks
• Updating user details (e.g., job title, department)
• Provisioning and de-provisioning access to systems and applications

Software Installation and Updates

• Automated deployment of software applications
• Patch management and software updates
• Installation of approved software packages

IT Infrastructure Provisioning

• Automated provisioning of virtual machines
• Allocation of storage resources
• Configuration of network settings for new hardware

Access Management

• Granting and revoking permissions to files, folders, and systems
• Managing roles and permissions in applications
• Configuring VPN access

Incident Management

• Automated ticket creation from monitoring alerts
• Categorization and prioritization of incidents
• Automated resolution of common issues (e.g., restarting services, clearing print queues)

IT Asset Management

• Tracking and updating asset inventory
• Automated audits of hardware and software assets
• Generating reports on asset utilization

Backup and Recovery

• Scheduling and managing regular backups
• Automated verification of backup integrity
• Restoring files or systems from backups

Network Management

• Monitoring network performance and usage
• Automated responses to network issues (e.g., restarting routers, applying QoS rules)
• Configuration of network devices

Email and Collaboration Tools

• Setting up email accounts and distribution lists
• Configuring shared mailboxes and calendars
• Managing permissions for collaboration tools (e.g., SharePoint, Teams)

Security Compliance

• Running regular security scans and audits
• Applying security patches and updates
• Monitoring and responding to security alerts

Resource Requests

• Automated approval and provisioning of IT resources (e.g., cloud resources, storage)
• Managing quotas and usage limits

Routine Maintenance Tasks

• Disk cleanup and defragmentation
• Log rotation and archive
• Scheduled reboots and system health checks

Service Monitoring

• Setting up monitoring for critical services and applications
• Automated responses to service outages (e.g., restarting services, notifying stakeholders)

Configuration Management

• Enforcing configuration policies across systems
• Applying standard configurations to new systems
• Managing configuration drift

By automating these standard IT requests using the Callgoose SQIBS Automation Platform, organizations can streamline their operations, reduce the risk of human error, and allow IT staff to focus on more strategic tasks.

Refer to Callgoose SQIBS Incident Management and Callgoose SQIBS Automation for more details