ClearFeed: External Helpdesk | Scale support on Slack to 100s of customers

About

ClearFeed helps you collaborate with customers within Slack using bi-directional ticketing integrations, email integration, automated reminders and 100% visibility into service metrics.

Key features include -
- Triage requests across channels into a shared queue within Slack
- Convert Slack chats to Tickets
- Support Customers on Email from Slack
- Measure response times, closure rates & CSAT
- Deflect queries with a GPT-powered assistant
- Broadcast updates to multiple customers
- Link Engineering issues to Slack threads

This product is intended for

• Customer Service Representative
• Customer Service Specialist
• Customer Success Manager
• Customer Success Lead
• Director Customer Support
• Customer Support Specialist
• Solutions Engineer
• Solutions Specialist
• Solutions Architect
• Customer Service Support Manager