#ServiceExcellence ensures the efficiency and quality of the product-related services offered. This corporate strategy runs through all departments and processes. It requires a deep understanding of customer needs and expectations as well as a forward-looking approach to problem solving. Consistent implementation of service excellence increases customer satisfaction and loyalty, which stabilises the sales base and strengthens the market position. 👉️ Service excellence includes, among other things: ➡️ Management responsibility for excellence ➡️ Excellence-orientation of resources ➡️ Avoidance of errors and waste ➡️ Recording relevant customer experiences ➡️ Customer enthusiasm through service innovations Service Excellence is stage 2 of the digital transformation of mechanical and plant engineering companies towards becoming digital solution providers - after stage 1 - digital connection of machines and systems. Stay tuned for more! #washtec #smartmachine #digitalbusinessmodels #engineeringindustry #intelligentsolutions #intelligentsolutionprovider #vdma Source: Study „Success Factors of Digital Business Models for Mechanical and Plant Engineering“ by the German „Impuls Stiftung“ Picture: AI-generated
