Why do most voice AI agents fail in production? It’s the missing infrastructure, broken handoffs, unreliable flows, and lack of guardrails. Our CEO Jordan sat down with Davit Baghdasaryan to dig into what it really takes to deploy voice agents at scale and why most platforms still fall short. Some highlights from the conversation: – Why IVRs consistently drop CSAT scores – What breaks when you rely on models without structure – How hallucinations kill enterprise trust – Why latency is no longer the blocker—reliability is – And what it means to build for real-world workflows that still don’t have APIs We also talked about why Vapi shifted from dev-first to enterprise-first, and what we’ve learned supporting millions of production calls. 🎧 Full episode: https://vapi.sh/sgiWhCj Thanks again to Davit for the thoughtful convo.
