With the average age of vehicles on U.S. roads hitting 12 years, the demand for servicing is skyrocketing. But as customer expectations shift, more vehicle owners are turning to independent service shops, creating new challenges for dealerships. We partnered a leading automotive manufacturer to design a seamless, personalized dealership service experience—one that integrates technology and convenience to meet modern consumer demands. The result? Increased revenue and stronger customer loyalty. See how personalization is transforming vehicle servicing: https://lnkd.in/gPUdwTK8 #TwoRoadsConsulting #CustomerJourneyMapping #FutureOfServicing
