Real-time voice-to-voice translation (like TTEC’s ADDI) and accent neutralisation are changing the #CX game. With globalisation comes complexity and businesses face critical questions about navigating multilingual interactions seamlessly amid shifting international dynamics. ADDI is featured in a recent article by Business Reporter, where TTEC's SVP Simon Dillsworth discusses how voice translation and other AI-driven tools are transforming customer service. 👉 Read the article here: https://bit.ly/4lnyYAr TTEC is driving innovation by efficiently scaling personalised CX through AI-powered customer support solutions. #MultilingualCX #CustomerExperience #RealTimeTranslation #TTEC #BusinessReporter
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