The Healthy Dispatcher reposted this
A lesson some of us learn the hard way. I lost count of the number of times my mother told me "it's not what you say, but how you say it" as I was getting yelled at and pleading my innocence after getting myself in trouble.
The tone behind our words speaks volumes about our attitude. The way we say something gives insight into how we feel about the person we’re speaking to, the message itself, and even our own role in delivering that message. Tone provides context, shaping how our words are received and understood. So, I ask you this: "What does your tone say about your attitude as a coworker, trainer, leader, instructor, manager, etc.?" Learn more about this and find out if your tone speaks louder than your words in my latest Gold Line Truths blog at the link: https://lnkd.in/gJAemuFV Exacom, Inc.
