Soho House & Co’s Post

Many people are surprised to learn that I own a facial massage studio while also working as a spa attendant at the best hotel in Switzerland. Here’s why it actually makes perfect sense for me: ▫️Investing in My Dream: While my studio is still growing, my job at the hotel helps me earn and invest back into my passion project. ▫️Learning from Clients: I love talking to our guests and learning about their needs and preferences. This real-time feedback helps me tailor the services at my studio. ▫️Embracing Excellence: Working at a top-tier hotel, I get to see what exceptional service looks like every day. I’m constantly inspired to bring these high standards to my own business. How do you balance your main job with your personal projects? I'd love to hear your stories! #PassionProject #WellnessJourney #BusinessGrowth #CustomerExperience #HighStandards

Getting to know my team♥️ Name: Sharon Position: Housekeeper Country: Argentina 1. What is your idea of the perfect day? -Enjoying the little pleasures of life and feeling fulfilled with what I do. 2. What do you like most about your job? -I enjoy working as a team, paying attention to details, and creating a welcoming space for guests. 3. What is your favorite dream destination? -Italy. As an artist, I admire its history, art, and culture. Exploring its cities and landscapes would be a dream come true. #Housekeeping

Working in the hospitality industry isn’t just a job — it’s a way of life. Every day is an opportunity to make a meaningful connection, create memorable experiences, and solve problems in creative ways. Whether it’s delivering exceptional service, managing a team, or ensuring everything runs smoothly behind the scenes, the energy and passion that drive this industry are unmatched. ✨ From welcoming guests with a smile to curating the perfect atmosphere, hospitality is about making people feel seen, valued, and taken care of. It’s fast-paced, challenging, and incredibly rewarding. It’s an industry where no two days are the same, and every shift offers something new to learn and grow from. What keeps me inspired every day is the ability to turn ordinary moments into extraordinary ones. It's about the art of service, the joy of hospitality, and the satisfaction of knowing you've made someone's day a little brighter. The industry teaches you resilience, creativity, and the true meaning of teamwork. Most importantly, it reminds us that the heart of hospitality lies in the connections we make and the impact we leave behind. 🌟 #HospitalityIndustry #ServiceExcellence #PassionForPeople #CareerInHospitality #Teamwork #CustomerExperience #BehindTheScenes #JobLove #HotelManagement #RestaurantIndustry

Working in a resort, positivity and hospitality are essential for creating a welcoming atmosphere for guests. Here are a few key points to consider: 1. Genuine Smiles: A warm smile can set the tone for a guest’s experience. It conveys friendliness and makes guests feel valued. 2. Active Listening: Pay attention to guests’ needs and preferences. This shows you care and are committed to providing exceptional service. 3. Personal Touch: Remembering guests’ names and preferences helps create a more personalized experience, making them feel special. 4. Problem-Solving Attitude: Approach challenges with a positive mindset. Offering solutions quickly can turn a negative experience into a positive one. 5. Team Collaboration: Working together with your colleagues ensures smooth operations and enhances the overall guest experience. 6. Attention to Detail: Small details can make a big difference, whether it’s room cleanliness or a thoughtful amenity. 7. Creating Memorable Experiences: Go above and beyond to create unique experiences for guests, whether through special events, activities, or personalized services. Fostering a positive environment not only benefits the guests but also makes your workplace more enjoyable.

In a world filled with choices, what gets individuals to book that trip or stay at a certain hotel? Is it the influence of their social circle/ social media, the pull of cultural experiences, or the need to disconnect? While all of these factors come into play, I think the main driver comes down to time. Traveling or staying at a specific hotel allows people to carve out quality time with loved ones, creating lasting memories and deepening relationships. This emotional value of time spent together can also greatly influence booking decisions and encourage individuals to seek out new experiences. #PurchaseDecisions #Hospitality #Time

Want to explore how a thorough monitoring program protects workers in hospitality and improves guest satisfaction? Check out this article below! https://lnkd.in/eyx6k6wC

Another story to share... 🤔 At our resort, we’ve made a conscious choice to foster a culture of equality. You won’t find titles or positions on name tags here—just first names. I believe it’s essential that every guest treats my team as equals, regardless of their role. Yesterday, we had a fully booked resort and a new group checking in. Things got a bit chaotic when two rooms didn’t check out on time( they went diving to Nusa Penida, by they time they came back it was around 4:00 pm), creating a challenging situation for both our team and the new guests. When tensions rose, I stepped in to mediate. It was disheartening to witness the tour leader shouting at our front office staff. Unfortunately, it’s a reminder that respect isn’t always given, even in hospitality. To ease the situation, I offered complimentary drinks to the waiting guests and made sure they felt taken care of while we resolved the room issue. Within 30 minutes, they were in their rooms and expressed satisfaction with the complimentary offer, noting they were initially planning to grab drinks after check-in anyway. However, the real tipping point came when our new receptionist received a call from a travel agent who treated her rudely. I won’t stand that. When I called him back, he switched to being polite as soon as he realized it was me on the line. His justification? “They’re local. If we don’t shout, they won’t get it right.” That’s simply unacceptable. I told him that if he couldn’t treat my team with respect, we needed to reconsider our collaboration. No one deserves to be treated poorly, and respect is non-negotiable in any relationship—business or otherwise. At the end of the day, we all started from zero. The way we treat each other shapes our environment and, ultimately, our success. If you don’t value your team, you won’t get the best from them or your business. Let’s champion respect and kindness in all our interactions! 💪✨ #leadership #hospitality #respect #teamculture #empathy

𝐌𝐚𝐤𝐞 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐇𝐨𝐭𝐞𝐥 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐃𝐚𝐲 𝐂𝐨𝐮𝐧𝐭! Today, Sept 1st, is all about celebrating your team. Here are a few ideas to show your appreciation:   A few ideas to make a real impact: - 𝐇𝐚𝐧𝐝𝐰𝐫𝐢𝐭𝐭𝐞𝐧 𝐓𝐡𝐚𝐧𝐤 𝐘𝐨𝐮 𝐍𝐨𝐭𝐞𝐬: There’s nothing quite like a personal note to let someone know they’re valued. Take a moment to thank your team members for the unique contributions they make every day. - 𝐒𝐮𝐫𝐩𝐫𝐢𝐬𝐞 𝐓𝐫𝐞𝐚𝐭𝐬: Imagine the smiles when a cart full of their favorite snacks rolls into the break room. It’s a small gesture that says, “We see you, and we appreciate you.” - 𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠: Consider offering flexible hours or an extra day off. A little breathing room can mean the world to someone who’s always giving their best. - 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐀𝐰𝐚𝐫𝐝𝐬: Shine a spotlight on those who’ve gone above and beyond. Whether it’s a small award or a public shout-out, it’s a meaningful way to recognize hard work. - 𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Show your team you’re invested in their future by offering new training or development opportunities. It’s a win-win—they grow, and so does your business. Let’s go beyond just saying thank you. Let’s empower our hotel heroes to thrive and feel truly appreciated. We would love to hear—what are you doing to celebrate your staff today? Share your plans below! #NationalHotelEmployeeDay #HotelHeroes #ThankYou #HospitalityExcellence

The Importance of a Warm Welcome Starting a new job can be challenging for anyone. The first days are crucial for new employees to feel valued and comfortable in their new role. A warm welcome not only helps new colleagues adapt more quickly but also sets the stage for positive working relationships and an inclusive organizational culture. #hospitality #hospitality2024 #hotel