Big news! Three of our incredibly talented hosts, Ashley Till, Buzz Brainard, and Cody Alan, were nominated for National Daily On-Air Personality of the Year by the Academy of Country Music's ACM Radio Awards! 🎉🌟https://lnkd.in/g3T78e6c ⭐ Y2Kountry with Ashley Till https://lnkd.in/gmjSaGZu ⭐ Music Row Happy Hour with Buzz Brainard https://lnkd.in/g-mVxcan ⭐ Highway Mornings with Cody Alan https://lnkd.in/g-mVxcan Congratulations to Ashley, Buzz, Cody, and the teams behind the scenes! #LifeAtSiriusXM
Congratulations 🎉
SiriusXM's customer service experience is a masterclass in frustration and inefficiency. Their website makes basic tasks like signing up for a family plan an exercise in futility. After wasting 30 minutes online, customers are forced to call their support line, where the problems only escalate. The phone support is emblematic of poor training and quality control. Representatives struggle with language barriers, while supervisors recite irrelevant policies amidst distracting background noise. The ultimate insult comes when the supervisor abruptly disconnects without warning, underscoring a lack of professionalism and respect for customers' time. I did not receive a call back. This pattern of incompetence is not an isolated incident. Numerous complaints highlight systemic issues, from billing errors to unauthorized charges and deceptive practices. For a company reliant on subscription revenue, SiriusXM's inability to provide basic customer service is baffling and self-defeating. My experience serves as a stark warning for potential subscribers. The concept of Customer Lifetime Value appears utterly foreign to this company.
Well deserved everyone
Marketing at Country Music Association (CMA)
2wLove seeing this!