Employee Spotlight: Sjoukje Boersma's journey at Cygnific 🌟
Reflecting on my journey at Cygnific, I recently emptied my locker and filled my motorcycle trunk with years' worth of memories. Each chapter has shaped my career and personal growth in meaningful ways.
B2C: Making the Connection
I joined Cygnific at the age of 23 as a Business to Consumer (now Sales & Services) Agent. The role was demanding, but I found ways to incorporate creativity into my daily tasks. I created a flipbook filled with tips, focus points, inspiring quotes, important phone numbers. Using mandala drawings, I connected with customers, making my workday more enjoyable and effective.
Next to my Agent job, I also took on an Editor role for the Cygnific Magazine and Weekly newsletter, further nurturing my creative side.
KM: A Helicopter Ride Above All Products
In 2017, I transitioned to a Knowledge Management Coordinator role. I loved creating clear overviews and transforming long texts into easy-to-read work instructions. Our team ensured that every change was well-communicated and understood across all Air France KLM operations. During the pandemic, we worked tirelessly to ensure that all ad hoc changes were quickly available in ASK.
Quality Coordinator: Just Landed
After five years in Knowledge Management, I embraced a new opportunity as a Quality Coordinator. My goal is to develop clear guidelines and checklists for Team Leads, ensuring a unified approach to improving team quality results. My KM background helps me connect the dots between departments, as quality is inseparable from knowledge.
Personal Milestones
During my time at Cygnific, I also achieved personal milestones like getting my motorcycle driver’s licence and working remotely from Gran Canaria. These experiences enriched my life and provided a healthy work-life balance.
As I embark on this new chapter, I’m excited about the future. Each item from my locker tells a story of growth, resilience, and the wonderful journey at Cygnific.
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3moHappy new year all. Wishing you a year filled with peace, progress and positivity!