Nicole Boutilier, BSc, MD, CCFP, FCFP, CCPE, CEC’s Post

View profile for Nicole Boutilier, BSc, MD, CCFP, FCFP, CCPE, CEC

Physician - Health Care Leader - Certified Executive Coach

Transformation requires culture change and an operating model that is continually improving what we do , how we do it and how we measure ourselves against targets. Operational Excellence is NSH transformation inside our organization.

View organization page for Nova Scotia Health Authority

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In this episode of #ChatsonChange, interim President and CEO Karen Oldfield sits back down with Executive Vice President of Medicine and Clinical Operations Dr. Nicole Boutilier to discuss fostering a culture of operational excellence within Nova Scotia Health- this includes emphasizing alignment, accountability, and a culture of continuous improvement. They also take time to celebrate some significant achievements of the past year, like our steady progress toward primary care for all Nova Scotians.

I loved this podcast!! In my role I have never felt more supported by our healthcare system and appreciate that my feedback from the frontline has so much value - and utilized to develop solutions. Amazing work, congratulations! Also from Pictou County 🙂

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