Transformation requires culture change and an operating model that is continually improving what we do , how we do it and how we measure ourselves against targets. Operational Excellence is NSH transformation inside our organization.
In this episode of #ChatsonChange, interim President and CEO Karen Oldfield sits back down with Executive Vice President of Medicine and Clinical Operations Dr. Nicole Boutilier to discuss fostering a culture of operational excellence within Nova Scotia Health- this includes emphasizing alignment, accountability, and a culture of continuous improvement. They also take time to celebrate some significant achievements of the past year, like our steady progress toward primary care for all Nova Scotians.
The Pangaea Group
3moI loved this podcast!! In my role I have never felt more supported by our healthcare system and appreciate that my feedback from the frontline has so much value - and utilized to develop solutions. Amazing work, congratulations! Also from Pictou County 🙂